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Hacienda Tres Rios

4.5 of 5
Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
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Hacienda Tres Rios
Ranked #63 of 193 hotels in Playa del Carmen
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1,559 reviews from our community

Traveller rating
    886
    332
    167
    85
    89
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Families
651
 
Couples
592
 
Solo
11
 
Business
23
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Cardston, Canada
1 review
4 of 5 stars Reviewed 20 May 2013 NEW

We just got back from our third time at the Tres Rios. as usual they have the best staff of anyone on the Mayan Riveria. We have been going to Mexico for the last 10 years and have stayed at many of the resorts and we really enjoy this resort in large part because of the staff!!! Our favorites are... More

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San Jose, California
2 reviews
5 of 5 stars Reviewed 19 May 2013 NEW

We just returned from Tres Rios and had a wonderful time. We are owners but we had some friends join us that had never been and they couldn't stop talking about what a wonderful resort it was. As usual the service was excellent from our waiter Hector at the Portobello Restaurant, Ismael our pool waiter, to Elva, Joaquin, Antonio, Veronica... More

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Sicklerville, New Jersey
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 19 May 2013 NEW

Positives: CLEAN beyond belief. The rooms are spacious and gorgeous and cleaned thoroughly every day with new sheets, towels, edible items left each day as well. Everyone so eager to please and friendly! Pools clean, warm and very nice with 2 "bars" for all of them. Great to spend a quiet vacation by the pool. Food very good if you... More

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1 review
4 of 5 stars Reviewed 17 May 2013 NEW via mobile

We especially enjoyed the wait staff Xavier, Jaime, and Adrian. Rene was outstanding,beven after long hours of work. They were very quick to respond and do anything asked. The manager of Las Islas, Maurico Tenepala, did a great job. Eager to please. Karla at the spa was excellent. Food was well prepared and artistically presented. Would come back again anytime,... More

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Charleston, South Carolina
1 review
5 of 5 stars Reviewed 16 May 2013 NEW

From the minute we set foot on the grounds, Hacienda Tres Rios and their incredible staff made our honeymoon special. Food was good, not too crowded, rooms were comfortable, and staff was very accommodating. There are 5 restaurants total and each experience was unique. We were surprised how good the food was, especially the chef's tasting dinner. It is a... More

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DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review
20 May 2013

Dear Guest: First of all, we would like to thank you for choosing Hacienda Tres Rios for your honeymoon. We are glad to know we were able to go beyond your expectations and your nice comments, which inspire us to continue offering a great service with a great smile. Hope to see you back for your first anniversary More

Jacksonville, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 15 May 2013 NEW

My wife and I have been to Cancun/Riviera Maya area several times in the past 13 years. I'll be honest, some resorts have more amenities than others. What makes Hacienda Tres Rios special is the exceptional service that the staff provides to their guests..The two restaurants that we frequent were Casa Las Islas and Kotori. Ruben and Gregorio of Casa... More

Was this review helpful? Yes 1
Calabasas, California
Contributor
20 reviews 20 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 15 May 2013 NEW

I was there for a destination wedding and what a delightful trip it was! HAcienda Tres Rios has everything one woudl want nd need ina getaway. Gorgeous grounds, amidst a mangrove forest, the rivers (tres rios) on which to kayak (free) or start out in the Caribbean, also o the grounds and Kayak inward on the river. Cenotes to swim... More

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Rossville, Indiana
1 review
5 of 5 stars Reviewed 15 May 2013 NEW

Lynn & Danae Elva, Joaquin, Vero and Tonito made our breakfast the best every morning, the service and the food at this restaurant are excellent, highly recomended. Do not forget to try the Asian restaurant, we had the best tuna and appetizers. All the waiters are amazing.

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Richmond, Virginia
1 review
5 of 5 stars Reviewed 14 May 2013 NEW

This place is amazing! I'd like to thank SRA. ANDY for taking care of me and my family. I'd recommend her to anybody!!! I never got a chance to thank her but SRA. AUGUSTINA kept my room nice and tidy!! She's a darling! I only ate at one place because of two men, MR. EDUARDO and MR. FERNANDEZ on the... More

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DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review
15 May 2013

Dear Guest: Thank you for your nice comments specially in our staff. We are glad to read you were able to experience our Mexican Hospitality and already consider Hacienda Tres Rios your home away from home. We are looking forward to your next year visit. Remember your private Mexican retreat awaits you! More

Warrenton, Virginia
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 14 May 2013 NEW

Good, friendly service. Quality rooms. Beautiful pools Palm Trees everywhere Peaceful environment Valet service Spa is clean and beneficial Lobby is large and comforting as well as inviting Families and adults can enjoy various sections of the property with peace and appropriate activity. The private beach to the left of the property is solid asset. The segway tour is lots... More

Was this review helpful? Yes 1
DavidZCancun_Mexico, Manager at Hacienda Tres Rios, responded to this review
15 May 2013

Dear Guest: Thank you for sharing your experience on Tripadvisor. We are glad to learn you enjoy our amenities, visited our Tres Rios Nature Park, took the segway tour and even pampered yourself at Ya'ax Che Spa. Next time you visit us remember to take the Hobbie Cat Tour and sail along the beaches of Hacienda Tres Ríos on the... More

 
 
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Additional Information about Hacienda Tres Rios

Also Known As:
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Hotel
Hacienda Tres Rios Riviera Maya/Playa Del Carmen
Address: Carretera Cancun-Tulum, Km. 54, Playa del Carmen 77760, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Beach Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Romantic Hotels in Playa del Carmen
#29 Top resorts Hotels in Playa del Carmen
#29 Luxury Hotels in Playa del Carmen
#38 Family Hotels in Playa del Carmen
#40 On the Beach Hotels in Playa del Carmen
Price range (per night): ₹ 11,204 - 36,702
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Luxury and sustainability create unforgettable vacation experiences at Hacienda Tres Rios, an all-inclusive resort located in the heart of the Riviera Maya. Nestled in a 326 acre pristine nature park, this natural paradise boasts three fresh water rivers and 10 cenotes (natural occurring sinkholes) and is home to over 90 species of fauna and 120 species of flora. Hacienda Tres Rios resort brings together luxurious accommodations, gourmet dining and a wealth of activities on the shores of the spectacular Caribbean Sea in the Riviera Maya.The resort's 273 spacious suites feature a modern design inspired by the Mexican hacienda style. Each suite features 300 thread-count Egyptian cotton linens, extra thick luxury mattresses and a pillow menu. Most suites also have a Jacuzzi for two and spectacular views of the Caribbean Sea. Designed to ensure you never run out of dining choices, Hacienda Tres Ríos resort offers countless options; private dining alternatives, a sommelier (wine steward), 24-hour room service and a variety of specialty restaurants ranging in taste from Italian and Mexican to French and Asian cuisine. ... more   less 
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Hacienda Tres Rios
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