be carefull my baggage was searched in my absence and stole money, cam, and other things The manegger only say we are not responsible. More

We stayed for one night only, but we think our 2+ hotel in Playa is better than this 4 star hotel in Mérida. The breakfast was disappointing, to say the least. The location is good though, and the lobby area is really nice - but the rooms? Nothing special, and quite noisy. All in all OK, but don't expect a... More

Merida is a great city to explore & people watch . This hotel has a good location , decent room , helpful staff . Better to have breakfast outside, plenty of choice. Great restaurant - Panchos - 10 minutes walk , happy hour great value & food excellent . More

I stayed here for a week in between volunteering projects in Mexico. I found the location fantastic, really easy to explore Merida from here. Also, there is a little travel agents in the grounds, and it was easy to book trips to Chichen Itza and Uxmal etc... It's nice and safe. The room was big, but the bathroom very dated,... More

Upon arriving it took them half an hour to deliver the luggage which then was placed outside the wrong room. The AC wasn't working (although fixed quickly). The alarm call was an hour too early. Then I found out there was no hot water in the shower. By that time I was sick of complaining. Mediocre breakfast. This is not... More

We were booked into this hotel as Royal Hideaway hurricane Dean evacuees and paid for our own room. It was advertised as a four star hotel, but it is not, in any way, shape or form. How they got their four star rating, I will never know. I would put in a class lower than a motel 6. The room... More