We traded our time share for a week at El Castellano as others have done. Although not equivalent in appointments it was where we wanted to be and an excellent swap given this criterion. We arrived at the bus station on Christmas Day. Taxis on this day and New Year’s Day when we left are incredibly hard to find. So... More

We stayed at El Castellano in October for 4 nights and would recommend to other travelers. The location was outstanding, just 2 blocks from the square, and the staff/service was great. The location is perfect if you want to enjoy the city of Merida. All the weekly cultural evening events are within walking distance of this hotel. The staff was... More

i traded my interval international timeshare week for this trip. in my opinion, the properties are not consistent. regarding el castellano, the location is great location - 3 blocks to the main square, friendly and accommodating staff, and our rooms were very clean, comfy and in working order. in fact, one of the safe boxes was locked upon our check... More

If you visit Merida as a tourist El Castellano is located at a great spot, only 2 blocks from the zocalo. But the whole place is a bit dated, the service very basic, and the cleaning is not very good. The price is quit high for what you get. I would suggest or a cheaper hotel and you will get... More

I was pleasantly surprised with this hotel. The staff was very friendly and accommodating. Although the rooms can not be considered luxurious, they are ample and comfortable. Free Wifi service throughout the hotel and better TV channel options than the Intercontinental Hotel Merida. The hotel does not have a lobby bar, but they will serve you a beer or cocktail... More

We couldn't have chosen a better location for our first visit to Merida. It was close to the main square, public transportation and several good restaurants, like La Chaya Maya and Alberto's Continental. However, the hotel was very tired and worn out. We did trade in through Interval International and actually got an apartment. The bedroom side was adequate -... More

The hotel is located just three blocks from the main square - it's as good as you get it location wise. The rooms are OK, but it would have been nice with a balcony. The bathrooms are a bit small, and a bit spartan with a very shallow wash basin. There is another wash basin inside the room with a... More

On a working trip, when you want a place that serves big, healthy breakfasts with lots of variety this is a great place to stay. Despite the oversize breakfast room, coffee appeared almost instantly and refills were very quick. Plus lots of high quality fruits. The rooms were clean, nothing special, and come with in room safes large enough to... More

We had none of the cleanliness problems reported by some earlier translate. The property is pleasant ( modern faux Maya) and mostly well maintained, with a nice pool and small gym, and a decent restaurant. The people were friendly, but I agree with the "clueless" complaint--don't count on the staff for advice. English is not good here, and cable tv... More