This hotel is one of the best on Isla Mujeres. The beach is outstanding, white sand and a beautiful garden. It's not a 4* hotel, overpriced as all hotels are in this location on playa northe You pay for the location. Staff friendly and helpful. The restaurang fantastic, spot on the beach. Negative? Lots of mosquitoes and in our room... More

No comments on the hotel. We last stayed here in 1995 and have only frequented the restaurant and bar since then. At one time the Na Balam was one of our favorite spots on Isla and when we arrived on the Island last week for a short visit, we headed straight to the Na Balam for lunch by the beach.... More

Popular place and i fully understand -its beautiful. Would recommend this place to everyone. Breakfast is basic but good quality food. More

If you like large, fancy hotels with all the comforts of home in your room (TV, etc), then you'll want to look elsewhere. If, on the other hand, you want to be on Isla's best beach (Playa Norte), within easy walking (no need for a golf-cart) distance to town (while far enough to be away from the bustle), in a... More

Very enjoyable and reasonably priced. Clean, comfortable, great beach. Rosangel at the desk is a sweetheart. Did not like the restaurant, though. Service staff not very attentive, often rude and lazy. Restaurant often "out" of things like juice (?), bread (?), and fruit (?). Jorge at the restaurant an exception....he was very considerate, smart, and friendly. Other than poorly managed... More

We only stayed at Na Balam for one night but loved it. The location is perfect and the beach/water outside the hotel was beautiful. It was some of the calmest and clearest waters I have ever been to. We have traveled the Caribbean for 2 years and Isla Mujeres is one of our favorite destinations. We hope to return to... More

We recently returned from a trip to Isla for a wedding on January 2nd. We reserved the entire hotel for an average of 4 nights and I have nothing but good things to say about Na Balam and its staff. They treated us very well. We had a dinner with about 130 people the night before and a brunch the... More

Our research couldn't find any small boutique hotels in Isla Mujeres. In the end we debated between Na Balam and Hotel Secreto, and we were glad that we went for Na Balam which is a lot closer to the beach. Location - The beach in front of the hotel has fine sand, is clean and has shade provided by palm... More

We stayed at this hotel during our honeymoon. Over all our stay in the hotel we felt that the staff at the front desk is very rude. We tried to do our laundry in the hotel and although the high price the laundry was not ready at the time they promised – at the end we did our laundry in... More