my boyfriend and i returned here for the second time because the management comped us a full week a.i. since the hotel was not complete in february '09. while impressed with their generosity and concern about our happiness....we would surely have considered returning anyway. the location is easily accessible. the rooms are immaculate and modern. ok...sometimes there can be a... more

This is not a five star, but is a lovely 4 star hotel that we would return to. We have just returned from 7 nights and were very happy at this relatively new modern hotel. Without requesting we were given an upgrade to a suite which was very spacious and overlooked the pool. All the staff are very friendly and... more

This new hotel is located on the north side of the island right across from the beach, close to restaurants and shopping. The property is very modern reminiscent of South beach in architecture. The rooms are ultra stark and minimal, there’s definitely no Mexican decor to be found. A few gripes are the musty smell through out the room, I... more

Four of us spent nine days there and did the all inclusive option. for the most part the food was really very good. The dinner buffet started repeating after about 5 days. After seeing the rooms with the crappies view that were suppose to be ours, We upgraded to a presidential suite (marketing 101) it was nice but sterile, hardly... more

We just returned from a wonderful relaxing weekend at PA. We did not choose the AI option and were glad we had not! Transfers to/from the Airport were pre-booked thru USA Transfer. Great deal and seamless! We arrived at the ferry dock, jumped on the ferry, and walked the two blocks to PA ( turn left out of the Puerto)... more

Go to Isla Mujeres for the island, not Privilege Aluxes. If you do stay there, don't go for the All-Inclusive. Take advantage of the many restaurants that offer great food for very reasonable prices in the town center. Privilege Aluxes is a hotel, not a resort. Service is hit and miss. Food and drinks are limited. Staff expecting to be... more

Rooms: if you don't ask for ocean view, you will end up with a view of a small cemetery. It's not so bad, but if something like that freaks you out, you should be aware. The Ocean view rooms are beautiful,spacious and very clean. I have to agree with the other reviews however, the beds are uncomfortable (PA should really... more

This was by far the most incredible hotel and staff we have ever stayed at. Not only did the hotel live up the pictures we saw online, the staff there is positively exceptional. They were friendly, helpful, insightful and willing to go the extra mile. One day, we were laying at the pool and the concierge even came to us... more

We really enjoyed this. our hotel room was wonderful. the service was great we hope to come back soon! more