Overall the hotel was nice and clean. We had a few problems with the room like the phone not ringing and the door lock not working. I had to go to the front desk 7 times to get a new key because the lock was bad.
Food was pretty good and the drinks were great.
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Good afternoon, thank you for share your experience with other users, I am going to talk with the maids to verify the phone from the rooms they made, actually they made this, but we are going to re check, if you want you can send me an e-mail to tell me you room number or the section you was stayed...
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The Melia is a WELL-MAINTAINED hotel.
The grounds an beach was perfecto!
I know trip advisor only goes up to 5 green
circles, but other than the food, I would
give it 6.
Pros: Everything but the food. I would charge an extra $10 per day per guest, and
serve a higher quality food, using the left-overs (yes, that's okay)...
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Good afternoon, we also would have like that you stay all your vacations with us, but now you met us you can come back when you wish, we will be waiting for you with the arms open, Thank you for take a minutes from your time to write this review, and more for give us the 5 circles you give...
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We would stay here again for sure. Enjoyed everything about this place and it's lay out. It has the nicest, cleanest sandy beach of any of the resorts we saw on the island. We had reservations for a deluxe ocean view room, but at check in, we were upgrated to the top floor of the tower building. What a fantastic...
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Good afternoon, thak you for take your time and share your comments, you really put me a smile on my face with the first 7 words from your review "We would stay here again for sure" :)
We really glad you enjoy ypur stay with us, and describes all about the hotel, room, bars, food, pools and all our friendly...
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My boyfriend and I returned from the Melia this past Sunday. We spent a week there. We upgraded to the 14th floor in the big tower and had a wonderful room. More than we needed actually. The views of the Gulf were amazing. We saw a few nurse sharks early morning, also some sting rays swimming. The water was so...
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Good afternoon, Fist of all thank you for come to Cozumel and see the paradise that it is, and second to write your kinds words to other readers, In the section from the tower you have 2 great views one out side your room you can see all the green golf course and from the window from your room you...
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Very good service, nice rooms and the beach is very nice. You may also walk along the beach to explore other hotels in the are, which we enjoyed. M room was worth the upgrade.
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Good afternoon, thank you for share your comments with another users, We are really glad you enjoy your M- Experience Room, it is a beautiful room with an espectacular ocean view and a wonderful view from the sunset, We hope you come back in a near future.
Sincerely
Vanessa Villalobos
Quality Control
calidad@melia-cozumel.com.mx
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My wife and I went with a couple of friends to celebrate my birthday, March 24-31 2012. We had not been before and I have very little negative to say other than the staff at the bars could have used some help a few times.They were often being overwhelmed by the drunken idiots who insisted on ordering multiple drinks ever...
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Good afternoon, I hope you enjoed your birthday in Melià Cozumel,
As you say all of our staff is very friendly and we love to work here and give a great vacation to our guests. I am going to pass your comments to our House Keeping that will make her so happy, We are reallly glad you decide to come...
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Cannot recommend this resort to anyone. Very impersonal and cafeteria style. No one went out of their way to make you feel welcome. Several items stolen while at this resort with no help or sympathy from the staff. Also, we were recommended a scooter company, Smart Rental by one of the staff members and ended up having unauthorized charges on...
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Good afternoon, Thank you for express your comments, because this help me to know some situation that when you were in the hotel I did not know and have to resolve, like the issue with the Rental Car, As you say in your post this is not a service that the Hotel gives directly, but if you had a problem...
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We stayed Mar.26-30 for my daughters college break. I picked this hotel because the beach is wonderful and you can walk a long ways. We snorkeled next door at the El Cozmelelno and
saw lots of fish,rays and even a puffer. The food here is great, anybody should be able to
find a favorite. Their wasn't many people here, and...
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Good afternoon , thak you for take a minutes from your time and wirte all your kind words to another users. I will tell to William and the Piano Player Mario, your comments about them, We are really glad your daughters enjoy their spring break trip. We hope to see you in a near future.
Best Regards.
Vanessa Villalobos
Quality...
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A group of us have traveled from March 17-24, All of us loved it, and had no issue with the food.There is so much to choose from, a salad bar, dessert, fruit, noodles, breads, and then a 20 ft. long buffet style.with their hot food. and a grill where they cooked it for you while you waited, a little different,...
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Good morning
Thank you for give us a time and write all your possitive comments,
I'm delighted you are pleased, with our service and that our staff was able to be of assistance and make your stay enjoyable the days you were stay with us ,We are really glad you enjoy our restaurants and our coco ice cream
I remained...
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Due to weather and airline cancellation, we lost our first night room stay. We talked to Manager who REFUSED to work with us on compensation and/or give us another night's stay for a little less money.
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Good morning
First of all, I would like to thank you for having taken some of your valuable time to write your reviews , Just a few lines to let say that we are sorry for the inconvenient that you had during your stay in Melia Cozumel. Your aggency have know about this before you arrive to the Hotel, our...
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