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All 58 Cozumel hotels »

Occidental Grand Cozumel

4.0 of 5
Km 16.6 Zona Hotelera Sur, Cozumel 77600, Mexico
Hotel amenities
Ranked #23 of 58 hotels in Cozumel
4.0 of 5 stars 1513 Reviews
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1,513 reviews from our community

What travellers say about this hotel
  • Very nice(41)
  • Royal club(39)
  • Dive shop(37)
  • Time share(20)
  • Specialty restaurant(17)
  • Lobby bar(15)
  • Quiet pool(12)
  • Grounds were beautiful(10)
  • Would highly recommend(8)
  • Great Place(4)
Traveller rating
    618
    521
    174
    122
    78
Only show reviews for Family (282) | Couples (541) | Business (5)
Date Rating
treeforest
denver, colorado
Contributor
14 reviews
21 helpful votes
1 of 5 stars Reviewed 19 January 2012
3
people found this review helpful

I'm giving this hotel very lousy marks for an unaccomodating front desk and not helping with a single special request, no matter how commonplace or mundane. That's pretty unfortunate, as there were plenty of very nice things about this resort! I am hoping that their management will notice such lousy reviews and actualy do something about them. This is a... More

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laura s
gilberts il
1 review
2 helpful votes
3 of 5 stars Reviewed 18 January 2012
2
people found this review helpful

staff was very friendly,rooms very smelly,food was not to my liking,weather was great! very nice property and loved the jungle view from the room. More

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yamile cruz, Assistant Manager at Occidental Grand Cozumel, responded to this review
31 January 2012

Dear Laura S, Thank you for your review. Since we are in a tropical place, the humidity is very high. We use a dehumidifier to prevent this from affecting the rooms, though sometimes it is not enough. I am sorry to read that the food did not meet your expectations. Please know we have new menu in our specialty restaurants... More

John K
Vegreville, Canada
1 review
5 helpful votes
5 of 5 stars Reviewed 18 January 2012
5
people found this review helpful

Duration: Jan 7 - 14 2012. Before selecting OGC we did some research and found the reviews mostly positive but were somewhat concerned over the poor reviews. We were not disappointed in the least. We found the buffets had a good selection and the quality was fine. Lunch at the Beach club was awesome, sitting right by the ocean. The... More

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moskitOntario
Ontario
Reviewer
3 reviews
6 helpful votes
5 of 5 stars Reviewed 17 January 2012
4
people found this review helpful

This was our first trip away with our children who are almost 9yrs old. My husband and I have snorkeled in the Dominican, Antigua and near Playa del Carmen and Cozumel was by far the very best. We really wanted to stay at a hotel where we could go snorkeling right from our resort and we were so pleasantly surprized... More

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Ninja2mom
Houston, Texas
1 review
1 helpful vote
3 of 5 stars Reviewed 17 January 2012
1
person found this review helpful

Stayed 3 nights Jan14~17, 2012. We booked two rooms and both smell very bad with A/C. Poor quality shampoo, minimum toiletlies (soap, shampoo, shower gel only), very stinky (sweat oddor) sheets and pillow cases even it's cleaned and pressed. Very well maintenanced property with beautiful mangrove and jungle-like garden. No ocean view rooms because of the hotel layout. Buffet menu... More

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yamile cruz, Assistant Manager at Occidental Grand Cozumel, responded to this review
31 January 2012

Dear Ninja2mom, I deeply concerned by your review and sad to hear that you will not be staying with us again. I can assure you that our goal is to provide guests with an exceptional experience. Since we are in a tropical area, the humidity is very high. We try to prevent it from affecting our rooms by using a... More

WMP307
Reviewer
3 reviews
1 helpful vote
2 of 5 stars Reviewed 17 January 2012

My husband and I initially checked into Occidental Grand Cozumel for a 7 day stay. Our room was in building 18 (good location), however, room was outdated and cheap (plastic patio chairs). It also smelled moldy and musty. There was mold on the ac vent (we have allergies). The door would also lock us out and they had to send... More

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yamile cruz, Assistant Manager at Occidental Grand Cozumel, responded to this review
30 January 2012

Dear WMP307, Thank you for taking the time to tell us about your stay. Our goal is to provide guest satisfaction and it appears that we fell short on this during your stay. Regarding your comments about the room, please know the hotel is Hacienda Style and typically we received great rooms comments. Since we are in a tropical climate... More

Savoie
Calgary, AB
Reviewer
4 reviews
5 helpful votes
5 of 5 stars Reviewed 17 January 2012
4
people found this review helpful

My boyfriend and I were at the Occidental Cozumel from Dec 18/11 to January 1/12 and we had a fabulous time. The food was great - the buffet can get a little repetitive when you are there for 2 weeks but that's expected in an all-inclusive resort. New Year's eve dinner was awesome - we had fresh lobster, crab, schrimp,... More

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Peter S
Framingham, Massachusetts
1 review
4 helpful votes
5 of 5 stars Reviewed 16 January 2012
4
people found this review helpful

We are Occidental Vacation Club members and this is our home club. We have been at other club locations but this one is our favorite. We love coming here to relax on the beach. A great place to go snorckling right on the beach and see amazing fish. The place is impeccably maintained ad the rooms (First Club) really comfortable.... More

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Mona W
Burnaby, Canada
1 review
5 of 5 stars Reviewed 16 January 2012

Plenty of room on the beach, tons of lounge chairs available, so much to do from 8:00am til past midnight. The staff are so willing to serve and the hospitality staff are always putting something on to entertain and educate you. Snorkeling, scuba, dance, Spanish lessons, volley ball, aquasize, quality nightly entertainment. Overall, totally loved the place. The dinner buffet?... More

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bdanielmc
Albuquerque, New Mexico
1 review
2 helpful votes
4 of 5 stars Reviewed 16 January 2012
2
people found this review helpful

The OGC is a wonderful place to stay while in Cozmel. I highly recommend it. I especially recommend the service that we had while there. Everyone from the concierge, the waiters, the bellmen, the bartenders, the pool staff and the tour guides were VERY courteous, honest, helpful and fun! The facilities speak for themselves as they are gorgeous, however the... More

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Occidental Grand Cozumel Also Known As

  • Occidental Grand Hotel Cozumel
  • Cozumel Occidental Grand
  • Occidental Cozumel
  • Grand Cozumel
  • Grand Occidental Cozumel
Address: Km 16.6 Zona Hotelera Sur, Cozumel 77600, Mexico

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