This was our 2nd stay at the Occidential.All the staff from the ceo to the sweeper go out of there way to ensure all your needs are looked after immediatly.Not the norm in Mexico.The food was great with changes in the menu everyday.The rooms are large/balconies and are spotless.Good location for scuba divers, as all the good reefs are 5-10... More

We recently stayed at the Occidental Grand and found the hotel delightful. We read online a number of negative postings prior to our trip in January 2012 and had no such experience as previously described. The grounds were indescribably beautiful, the accommodations clean and exotic, the food excellent and the natives a delight to work with. The ability to have... More

Six couples just returned this past weekend from a week at the OG Cozumel and we all thoroughly enjoyed it. The staff at this Resort is so friendly and all of them went out of their way to make sure we had everything we needed. The beach is beautiful and kept quite clean and the A-La-Carte Restaurants were delicious. Make... More

We travelled to this hotel at the end of November. We had no kids for this trip. I had no expectations when I got to this resort. We were upgraded to the Royal section and we had a beautiful room. The service was good and the resort was very clean. Lots of trees, flowers and the landscapers are doing a... More

We went here for our honeymoon and it was wonderful. All of the staff was very nice, always said hello and greeted you with a smile. The entire resort was beautiful and very well kept. The food was amazing and the rooms were comfortable and accommodating. I can't wait to go back, I highly reccomend this resort to all of... More

VERY friendly staff! From the pool towel guy to the room cleaning staff everyone looks like they enjoy their work and is always willing to help out. The dining room waiters and waitresses were lovely. Our regular waiters were Roger, Adriana and Ricardo. Roger always smiling and most accomodating, Adriana helped me when I was queezy one day and Ricardo... More

Stayed at this resort with family for one week. Had two rooms (they connected, which was a perk), one for the kids and one for the parents. The rooms, while basic, were very pleasant. The beds were comfortable enough and the temperatures in the rooms were consistenly comfortable. The food at the buffet was delicious each and every night with... More

I'm easy to impress, but this place was just bad. I've been to 3 other all inclusives in Cozumel and this was by far the worst of the bunch. Everyone in my family vowed to never return to this place. Pros: Great beach, some good staff and beautiful grounds. Cons: 1) Our A/C never got the room below 76 degrees... More

We traveled as a six-pack - brothers, a sister, wives and in-laws to celebrate 5 retirements in 2011. Mariano at the front desk rose to the challenge to have us all in the same building, same floor and side-by-side. What's not to love about this place? Great location, beach, snorkeling, weather, shopping, food and beverages combined with the hotel's amazing... More