As soon as we got there we had problems.. " your room will be ready at 3pm "....." your room will be ready at 4 pm".... " your romm will be ready soon" Then I was told even though I ask for a king size bed didnt mean I was going to get one , just ment I asked for...
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we just returned from our funjet trip to Sabor. we chose to upgrade to the exclusive section- best $100 we ever spent! bigger rooms, mini bars, room service, bigger pool area, water slides, extra bars and restaurant, less people, with access to the rest of the resort as well. amazing staff (we love you peewee, miguel, tomas and christian! we...
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Dear valued guest,
thank you very much for all your kind comments, we appreciate every comment posted.
We have had very nice comments about our Sabor Exclusive section, and I like your photos made from your room. I think the special design of this section along with the additional facilities we have there worth the money.
Do not be worry...
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For the money this resort was a wonderful value and we will definately return. The food, staff and service was all very good. That being said, here is a few tips to make things better.
1. Upgrade to the better room section. Better bars, liquor, food and service. A no-brainer.
2. First thing into your room, do a thorough walk...
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Dear valued guest,
on behalf of our staff I appreciate the time you spent to write your review.
Many other customers will keep in mind your suggestions, they are really proactive.
In my opinion our Exclusive Section worth the money spent, but I think the main hotel section have great facilities as well.
I appreciate your comments about Mexico, people...
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We had a room issue and Kinga took excellent care of us. Searchedus out in resort and handled it personally!!! Excellent. Us timer service. Ice resort friendly people good beach. The only down poi t the rooms were. It ready till after 3. However well worth the wait!! Will defiantly return!!!
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Dear valued guest,
thank you very much for your comments and for your rating towards Sabor Cozumel.
Kinga is one of the best concierge in the Island, she constantly read the reviews posted and will be happy to read yours
I could not catch what the only "down" you mentioned, hopefully it was not an inconvenience for you.
Once again...
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While on a cruise ship, was looking for a relaxing beach day at a quiet all inclusive resort. We found his resort offered an all-inclusive day pass for $50 thru Island Marketing website. Pictures looked beautiful online, so we booked it.
Getting from ship to resort was a quick and easy cab ride. Cab ride for 6 people was $28...
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Dear customer,
thank you for posting your review on TripAdvisor.
I apologize for not meeting your expectations, we have plenty of people who visit our resort in a day pass, I think we have a much better service and facilities than any beach club in the Island, I am not agree with your comments, but I respect your opinion. Perhaps...
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we went to sabor last week.. first off we had to change rooms.. we booked this back in july an still had the wrong room.. asked for king bed got 2 double no blow dryer an asked for ocean front 1st floor got 2nd floor.. even after we switched rooms.. ok.. the beach u can't go in the water its...
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Dear valued guest,
thank you for posting your comments on TripAdvisor.
Your overall expecations about Cozumel are not in the line of other customers visiting our Island, also, our resort is more for relaxation.
We have a lot of good comments about our beach, there are some rocks, however there are several sandy places around, and our place is perfect...
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the food not good,not bad very average. The beach isn't a beach, full of rocks and grass in the water,be sure to bring water shoes,good only for some light snorkling. The front staff at the counter can't help much, no manager in sight. The hotel rooms are ok for a 3 stars hotel. won't ever be returning here,next time i...
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Dear valued guest,
I apologize for not meeting your expectations, it seems like your impression about Cozumel was not in the line of other customers reviews
Overall, looks like your expectations were different from other customers visiting Cozumel, but I respect your opinion and appreciate the time you spent to write your review.
Thank you
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16 years ago I was at the same resort when it was called the Reef Club. Little did I know I was booking at the same place. I was there over Christmas and had a blast. The beach was OK, it smaller then I remember because of Hurricane Wilma. If you play ball on the beach... Don't Dive!
I had...
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Dear valued guest,
your comments are really appreciated, thank you very much.
Overall, I am agree with the fact that we offer a great value, our prices are quiet affordable, and regardless we are not a luxury resort, we have upscale rooms in our Exclusive Section.
We are adults only, but this coming Summer we will increase some children facilities...
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Just got back Superbowl Night from the Sabor. We stayed in the exclusive part, but spent time everywhere. I go to these places to excercize, rest and eat healthy. I like the convinience of the buffet, and this one was pretty good. Great fruits and veggies, meat dishes and seafood to choose from. I enjoy variety and they had plenty....
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Dear valued guest,
on behalf of our staff, I appreciate your comments posted on TripAdvisor.
Thank you for those positive comments about the resort, I hope that the comment about the snorkeling on the beach did not affect your stay or impression of the hotel.
Also, we appreciate your comment about our Gym, this comment was discussed with our manager...
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We stayed at the Sabor the end of January 2012. And yes, we enjoyed our stay immensely. We booked an Ocean Front room and ended up at the south end of the resort in Room 1011. It was PERFECT! We could walk right out our patio door on to the beach, hang out on the patio the few times it...
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Dear valued guest,
thank you very much for your review, we are truly happy to read your comments.
I think you are very honest with your comments, and I appreciate that.
Of course, those fortunate who booked an Ocean Front room have the great choice of being really close to the Ocean. I love these rooms, there are very few...
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