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All 58 Cozumel hotels »

Iberostar Cozumel

3.5 of 5
Costera Sur, km. 17,785, Cozumel 77600, Mexico
Hotel amenities
Ranked #19 of 58 hotels in Cozumel
4.0 of 5 stars 1706 Reviews
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1,706 reviews from our community

What travellers say about this hotel
  • Very good(49)
  • Mexican restaurant(45)
  • Steak house(40)
  • Great time(39)
  • Star Friends(34)
  • Dive shop(26)
  • Grounds were beautiful(21)
  • Pool bar(16)
  • San miguel(13)
  • Other resorts(4)
Traveller rating
    780
    583
    185
    100
    58
Only show reviews for Family (348) | Couples (558) | Business (10)
Date Rating
Seka'sGirl
Pickering, Canada
Senior Contributor
21 reviews
49 helpful votes
4 of 5 stars Reviewed 6 February 2012
1
person found this review helpful

My BF and I just came back from two amazing weeks at Iberostar Cozumel. We loved the Iberostar in Cayo Guillermo, Cuba so we thought we would try another one. We arrived at the airport in Cozumel and found our Sunwing Rep to get our paperwork and there wasn't anything there for us, but they had the info for the... More

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Londonjule
Reviewer
3 reviews
3 helpful votes
4 of 5 stars Reviewed 6 February 2012
2
people found this review helpful

We stayed here Jan 5-12. The grounds are lush and gorgeous, some of the most beautiful I've ever seen...really made you feel like you were in a paradise. As others have said the rooms are small, but how much time do you really spend there? They were kept immaculately clean by the wonderful and friendly maids, always left towel art... More

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EasyAmbler
Ottawa, Canada
2 reviews
6 helpful votes
4 of 5 stars Reviewed 5 February 2012
4
people found this review helpful

My wife and I stayed at the Iberostar Cozumel for a week in November 2011. Its overall quality was very good, and we would definitely go again. However, for the reasons discussed below, the Iberostar falls a bit short of the ‘pampered luxury’ associated with a true, five star operation. Grounds: The resort’s grounds are its clear strength. The resort... More

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Marie Garaud, Quality manager, Iberostar Mexico. at Iberostar Cozumel, responded to this review
6 February 2012

Dear Guest, First of all, I would like to thank you very much for taking the time to write a review about Iberostar Cozumel. It is a pleasure to hear that you enjoyed your stay with us. I am very pleased that our staff could fulfil your expectations and you felt well attended. Thank you very much for leaving such... More

TanyaBrady
White Bear Lake, Minnesota
Reviewer
4 reviews
1 helpful vote
4 of 5 stars Reviewed 4 February 2012
1
person found this review helpful

We've been to cozumel several times, this was our first time at one of the southern all inclusives. We liked being so close to the dive sites. The Iberostar property was beautiful. The room were good, we liked that every room has there own private entrance. The staff were all great! Honestly, every staff person was great. There's lots of... More

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Marie Garaud, Quality manager, Iberostar Mexico. at Iberostar Cozumel, responded to this review
6 February 2012

Dear Guest, Thank you for sharing your kind comments about Iberostar Cozumel. Our team is constantly working to provide the best possible experience to our guests. Please be assured that I will share your feedback with the rest of the team who will be very happy to read your comments. We hope to welcome you again soon. Kindest Regards, Quality... More

lolajann
niagara
Reviewer
3 reviews
5 helpful votes
4 of 5 stars Reviewed 2 February 2012
3
people found this review helpful

this was our first trip to cozumel. We flew in using West Jet. Check in was not a problem at all; very smooth. The gardens are amazing. Very lush. Our rooms smelled very musty when we first arrived, but after opening the doors and letting the fresh air in , things started to smell much better. The rooms are small,... More

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Marie Garaud, Quality manager, Iberostar Mexico. at Iberostar Cozumel, responded to this review
6 February 2012

Dear Guest, First of all we would like to thank you for taking the time to write your opinion about Iberostar Cozumel. We are delighted to hear such positive comments and to know that you enjoyed your holidays among us so much. Thank you very much for mentioning our staff attentiveness and friendliness which is one of the principles of... More

summerlady
Michigan
Reviewer
5 reviews
13 helpful votes
5 of 5 stars Reviewed 1 February 2012
5
people found this review helpful

This was our fourth trip to Iberostar after staying at the Allegro and the Grand. Main reason for changing was for the dive shop. The Dressel dive shop is great. That said, we have found the resort to be excellent. The staff have always been friendly and helpful, the rooms are always clean. The food is very good and there... More

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Marie Garaud, Quality manager, Iberostar Mexico. at Iberostar Cozumel, responded to this review
5 February 2012

Dear guest, Thank you very much for writing a review on Tripadvisor about your experience during your holidays at the Iberostar Cozumel. I am incredibly pleased that your experience lived up to your expectations. Thank you for taking the time to share your comments and we hope to welcome you back soon. Best Regards, Quality manager, Iberostar Mexico. More

Sportcourtguy
Contributor
16 reviews
7 helpful votes
3 of 5 stars Reviewed 31 January 2012
2
people found this review helpful

Resort is cool looking online, we were looking forward to it so much. The rooms are small with little storage. The beds were decent, shower was weak. Beach was very nice and bar location to beach was nice. Vendors on the beach were non-existent, snorkeling was boring with little to look at. Walking out from the beach was really not... More

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Marie Garaud, Quality manager, Iberostar Mexico. at Iberostar Cozumel, responded to this review
7 February 2012

Dear guest, Thank you for sharing your comments from your recent stay with us at Iberostar Cozumel on Tripadvisor. We are very concerned to learn of your disappointing experience during your stay and would like to apologize for any inconvenience you experienced. We take note of your comments which will be profitable in order to improve our services and keep... More

shredder007
Cabarete, Dominican Republic
2 reviews
3 helpful votes
5 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

Found most of the comments here to be true, won't repeat them. This place puts a capital A on Attention to Detail eg - every 50' is a large clay pot for butts (so smokers don't flick onto the ground) Every am, someone comes around, cleans them out, fluffs the sand up and them stamps the Iberostar logo into the... More

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Marie Garaud, Quality manager Iberostar Mexico at Iberostar Cozumel, responded to this review
3 February 2012

Dear Guest, First of all, I would like to thank you for leaving such a detailed and also positive review about Iberostar Cozumel. It is important for us to read an accurate and precise description, which allows understanding your opinion about our facilities. We are delighted to know that you enjoyed your holidays with us. Furthermore, we greatly appreciate your... More

Chillytoronto
Toronto, Ontario
Senior Reviewer
8 reviews
84 helpful votes
3 of 5 stars Reviewed 25 January 2012
16
people found this review helpful

We stayed Jan 11 - 21, 2012, returning for the 2nd time and found that the key factors a lot of us look for in a resort vacation receive kind of mixed reviews. It's still a pleasant resort, with truly beautiful grounds. However, the rooms are certainly showing signs of aging and the amenities, now, seem just above average. The... More

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22rexfordjh
Hummelstown, PA
Reviewer
4 reviews
7 helpful votes
5 of 5 stars Reviewed 24 January 2012

First time visiting an Iberostar resort in April 2011. After reading some of the negative reviews, it was because people were looking for a fine dining resort. The food was good at this resort but not perfect. We didn't go to the resort for the food. The pools were relaxing and our drinks by the pool kept on coming. Great... More

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Iberostar Cozumel Also Known As

  • Cozumel Iberostar
  • Iberostar Cozumel Mexico
Address: Costera Sur, km. 17,785, Cozumel 77600, Mexico

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