Lost key for in-room safe costs $150.00 USD. So, if no plans to use the safe, don't accept the key and ensure it's marked on the regisgtration form. A flimsy business sized card for each towel use and/or exchange is necessary. Lose that card and it costs $30.00 USD. Most days the hotel did NOT have towels unless you were... More

Its great for diving. If you want a place to do lots of other activities, it may not be as great. But for diving, you can't beat it. You walk out of of your room, downstairs and the dive shop, dive lockers and boat docks are right there. Rinse tanks to wash all your equipment. Can't beat the convenience. Dive... More

We stayed at the Hotel last week for six days. We had just breakfast which was fine, a decent variety every morning. We had the two bedroom suite room 1200 which was very nice for my wife and i and two older daughters. Had a huge private balcony for sunning and a kitchenett dining area. Only problem was from the... More

This hotel was awful. We traveled there last year and laughed instantly when we saw the place. There is one pool, which is freezing cold, and empty for that matter. There is no beach. Don't let anyone trick you into thinking you can lounge on the beach for the day BECAUSE YOU CAN'T. The resort is barely a resort its... More

Stayed in this hotel over Christmas for a dive vacation. Firstly we were given a twin room when we requested a king, we we moved but to a room with an adjoining door. Beware these room have no baffles, you can hear everything in your neighbors room! After complaining we were moved again to a king room that is more... More

We have stayed a several all inclusive hotels in Cozumel and decided to try Hotel Cozumel because of the onsite diveshop Dive Paradise. We dove with them for the past two years and thought it would be convenient. We arrived and were promptly given a warm welcome along with a tasty welcome drink. Desk staff was efficient and friendly. We... More

Spent 7 wonderful days on a dive trip to Cozumel and stayed at Hotel Cozumel. Its an all inclusive hotel- great food, across the street from the dock where the dive boats pick you up. there are lockers to store your dive gear in right at the dock, everything made easy for a great dive experience! More

This was our second trip to Cozumel and I was very appreciative that they had lots of things for kids to do during the day, since we hadn't planned on wandering too far from the resort during our stay. The pool area was very impressive and when we did spend time at the beachfront, there was only one occasion when... More

Second time here and the place has'nt changed at all. Overall pretty average with the exception of the pool area which is very nice and clean. Room (like last time) had a musty smell with a few ants present every day. Bed very hard and pillows suck. Staff very friendly and the room was cleaned and bedding changed every day.... More