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All 58 Cozumel hotels »

Cozumel Palace

4.0 of 5
Av Rafael E Melgar km 1 5, Adolfo Lopez Mateos, Cozumel 77600, Mexico
Hotel amenities
Ranked #2 of 58 hotels in Cozumel
4.5 of 5 stars 1010 Reviews
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1,010 reviews from our community

What travellers say about this hotel
  • Room service(42)
  • Very good(35)
  • Ocean views(28)
  • Italian restaurant(27)
  • Fire show(23)
  • Pool area(23)
  • Great time(21)
  • Cruise ship(20)
  • Dive shop(16)
  • Friendly and helpful(7)
Traveller rating
    769
    171
    38
    17
    15
Only show reviews for Family (221) | Couples (576) | Business (5)
Date Rating
jhouston
houston
Senior Reviewer
6 reviews
11 helpful votes
4 of 5 stars Reviewed 2 January 2012
1
person found this review helpful

My husband and I just returned from a 5 night stay at Cozumel Palace. I don't consider myself incredibly well-traveled, but over the years, I've stayed at resorts where I've just been blown away by the incredible views, lush landscapes, breathtaking backdrops, and outstanding architecture. Was I blown away by Cozumel Palace? No. Not necessarily. Was it a wonderful resort?... More

Was this review helpful? Yes
Joaquin Ariztegui, General Manager at Cozumel Palace, responded to this review
14 January 2012

Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor, as it is only through constructive comments such as yours that we can make things better. It is pleasing to note your positive comments, I will be sure to let the team members know that their efforts are... More

DarrinRSeattle
Seattle
1 review
4 helpful votes
5 of 5 stars Reviewed 31 December 2011
4
people found this review helpful

My family and I spent 2 fabulous weeks at this incredible resort...and we've already planned our return trip. EVERYTHING positive you have heard about this resort is true! What really sets this resort apart from all he others is the outstanding staff who work tirelessly to ensure that all guests are treated like VIPs. I spent a week in Aprl... More

Was this review helpful? Yes
Joaquin Ariztegui, General Manager at Cozumel Palace, responded to this review
2 January 2012

Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor, as it is only through constructive comments such as yours that we can make things better. It is pleasing to note your positive comments, I will be sure to let the team members know that their efforts are... More

Karen K
San Francisco, California
1 review
5 of 5 stars Reviewed 31 December 2011

My husband and I stayed a week at the Cozumel Palace, also extended family booked rooms and stayed too. It is a fabulous all inclusive vacation location. The facility is lovely, on the water, very clean, with gracious and helpful staff everywhere (the front desk, the spa, the wait staff, the housekeepers, the entertainers, everyone!) The food was delicious, varied... More

Was this review helpful? Yes
Joaquin Ariztegui, General Manager at Cozumel Palace, responded to this review
13 January 2012

Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor, as it is only through constructive comments such as yours that we can make things better. It is pleasing to note your positive comments, I will be sure to let the team members know that their efforts are... More

Lynne A
Littleton, Colorado
1 review
2 helpful votes
5 of 5 stars Reviewed 31 December 2011
2
people found this review helpful

What a beautiful resort! The food in all the restaurants far exceeded my expectations in variety and quality. The facility was impeccably clean and up to date. But most importantly, I have never been to a resort where every single employee we came in contact with was genuinely friendly and helpful. My adult boys and I will definetely choose a... More

Was this review helpful? Yes
Joaquin Ariztegui, General Manager at Cozumel Palace, responded to this review
2 January 2012

Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor, as it is only through constructive comments such as yours that we can make things better. It is pleasing to note your positive comments, I will be sure to let the team members know that their efforts are... More

Harold F
Media, Pennsylvania
1 review
1 helpful vote
4 of 5 stars Reviewed 30 December 2011
1
person found this review helpful

My wife and two college age daughters stayed at the Cozumel Palace from 12/24-29. It was a great place. The staff was uniformly helpful and friendly. We stayed in a junior suite (oceanside) room, which was very comfortable. The facilities were in great shape and you always saw someone cleaning something. The food from the three restaurants was first class.... More

Was this review helpful? Yes
Joaquin Ariztegui, General Manager at Cozumel Palace, responded to this review
31 December 2011

Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor, as it is only through constructive comments such as yours that we can make things better. It is pleasing to note your positive comments, I will be sure to let the team members know that their efforts are... More

FuntimesFlorida
Florida
Senior Contributor
46 reviews
6 helpful votes
5 of 5 stars Reviewed 29 December 2011

would go back again n again this place is so beautiful and nayural even in stormy weather, go on a cruise ship thats fun too,the water is so blue blue.......long time ago travel,,,,,,,, More

Was this review helpful? Yes
Joaquin Ariztegui, General Manager at Cozumel Palace, responded to this review
14 January 2012

Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor. Our hope is that every vacation be a memorable and enjoyable one. We sincerely hope that you will return to Mexico many more times in the future and once again giving us the opportunity to host you at... More

jessiesue
Fayetteville, Arkansas, United States
1 review
2 helpful votes
5 of 5 stars Reviewed 27 December 2011
2
people found this review helpful

Our 11 year old kids agreed to a trip instead of presents this year. Our stay at Cozumel Palace was fantastic, and we may never have Christmas at home again. The staff were all very polite, friendly, and helpful. The food was always good and sometimes excellent. The food in the restaurants in the evening is better than what you... More

Was this review helpful? Yes
Joaquin Ariztegui, General Manager at Cozumel Palace, responded to this review
31 December 2011

Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor, as it is only through constructive comments such as yours that we can make things better. It is pleasing to note your positive comments, I will be sure to let the team members know that their efforts are... More

Holly V
Saratoga Springs, New York
Reviewer
3 reviews
9 helpful votes
5 of 5 stars Reviewed 27 December 2011
3
people found this review helpful

We just got back from the Palace. Been to a lot of different locations in Mexico, but Cozumel was the most relaxed. The Palace was also a very nice property with two great infinity pools. We love snorkeling and that would have been really great if we had picked a different time of the year (not Mexico's winter season) as... More

Was this review helpful? Yes
Joaquin Ariztegui, General Manager at Cozumel Palace, responded to this review
31 December 2011

Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor, as it is only through constructive comments such as yours that we can make things better. It is pleasing to note your positive comments, I will be sure to let the team members know that their efforts are... More

Susan S
Pinehurst, North Carolina
1 review
5 of 5 stars Reviewed 27 December 2011

We recently took a family trip to Cozumel. Our son-in-law participated in the Ironman which passed right in front of the Cozumel Palace. We chose the hotel because of location and what it had to offer. Were we ever pleased! The staff was warm and friendly and anticipated your every need. After a day, they knew who we were, brought... More

Was this review helpful? Yes
Joaquin Ariztegui, General Manager at Cozumel Palace, responded to this review
11 January 2012

Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through through Tripadvisor, as it is only through constructive comments such as yours that we can make things better. It is pleasing to note your positive comments, I will be sure to let the team members know that their efforts... More

Kristen G
Brownsburg, Indiana
Reviewer
3 reviews
3 helpful votes
3 of 5 stars Reviewed 26 December 2011
1
person found this review helpful

We just got back from a week at Cozumel Palace. The staff is incredible. They are the nicest and most attentive staff at a resort I have ever seen. Everyone was so nice and willing to help with anything they could. The food I thought was just average. My husband loved it but I didn't think it was anything special.... More

Was this review helpful? Yes
Joaquin Ariztegui, General Manager at Cozumel Palace, responded to this review
31 December 2011

Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor, as it is only through constructive comments such as yours that we can make things better. It is pleasing to note your positive comments, I will be sure to let the team members know that their efforts are... More

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Cozumel Palace Also Known As

  • Palace Hotel Cozumel
  • Plaza Las Glorias Cozumel
  • Palace Cozumel
  • Cozumel Palace Resort
  • Cozumel Palace Hotel
Address: Av Rafael E Melgar km 1 5, Adolfo Lopez Mateos, Cozumel 77600, Mexico

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