We booked a City View room through travel agency and were a bit nervous about what to expect. Upon arrival we asked if we could upgrade and were given a ocean view junior suite at no extra charge. The only down side to this was the location on the first floor right next to the lobby bar. It was very... more

My husband and I have stayed at Cozumel Palace 3 times prior to this but this was the first time we took the kids (6 &15). I was a little worried that the kids might get bored but they loved it! The kids club was great and the 15yr old had plenty of things to do thanks to the entertainment... more

The Good: First and foremost I was surprised by the food. It was actually very good for an all-inclusive. I can't remember any food that was bad. The room service was prompt and the food was just as good as everything else we at there. Service was great at the pool and they always kept my drink full. Jacuzzi in... more

Our stay at the palace was a mixed experience. This was our second stay at a palace resort in as many years (Cancun previous). It was highlighted with some outstanding service. Diego (poolside bar), Luis (bar), Danny (pool) and Sara (front desk) were all exceptional. The cleanliness outside and in is to be commended. The food is above average for... more

After booking our hotel on bookit for cozumel palace, I feel the need to warn other people that the pictures shown under the city view rooms is nowhere close to what you are going to receive. We booked a city view room and I've stayed in better motel 6's. There was mold on the floor, cracked tile, we had none... more

I spent 8 days at CP and loved it. Room was great with a ocean view and top of the line inside. Small bar and well stocked fridge in the room and a big comfortable bed plus a jaccuzi in the living room. What more could you want? The service from the first minute to the last was the best... more

Our room, the resort lobby and the pool area were top rate. Every employee we encountered provided "world class" service, especially Miguel, Carlos and "Super" Mario. The food was great, especially the Asian and Mexican restaurants. We also enjoyed dining outdoors. We definitely recommend the Cozumel Palace to anyone interested. more

We stayed at the Cozumel Palace from June 28th to July 6th. The food was very good even for our 5 year old and 16 year old. Room Service was awesome, they came daily with the hamburger, french fries & chocolate cake. The service is superior, everyone is friendly and willing to make your vacation the best ever. We walked... more

The ammenities were fantastic, the service exceeded my expectations of an all-inclusive. My wife and I picked this after serveral reviews and location convenience and was not disappointed. Close to town(couple of blocks), outstanding dive shop on location(although we heard Palace Resorts was booting Aqua Safari for 1 company for all their resorts-BIG MISTAKE PALACE). Aqua Safari was top notch... more