The staff were incredibly kind and helpful. You asked and you received! The resort clean, the rooms well kept, and the food delicious. The only thing we were unclear on were the different options on how we could use the credits. Didn't realize we could use them on pictures. Truly an awesome trip. You won't be disappointed. More

My husband and I recently stayed at the Cozumel Palace for a week over New Year's Eve. We were a bit hesitant to return to Mexico as our stay in Playa del Carmen at a different hotel was nothing special, but costly. We stayed at Cozumel Palace in the high season, so our rates were not like those in other... More

My wife and I just returned from a trip to the palace over Christmas, and we cant wait to get back. From the greeting at the desk til the tearful goodbye when they cut off my wristband was first class all the way. The rooms were awesome and cleaned up constantly. I thought the food was fantastic and was always... More

Took our 4 adult (19 through 26) children and they had a blast! So, did we :) The place is very clean and the food is above par for an all inclusive. When you get there ask for Ricardo. He is a guest services rep and will hook you with all the reservations you need - try to do it... More

Divers and non Divers alike LOVE the Cozumel Palace. I just returned for my 42nd visit to Cozumel, staying at the Palace the last 6 years. I brought a total of 18 guests. Everyone loved the hotel! The food is beyond explanation! If it is not on the menu, they will make it for you. 4 Restaurants, many choices and... More

My family stayed for a week at the Cozumel Palace resort and I can't say enough good things about the beauty of our surroundings. The scenery is amazing, the people from hotel check in to servers, to the rec people -- so friendly. Every staff member went up and beyond to make sure we felt at home. It was like... More

We have been to the Palace several times, and have always had an excellent vacation. My husband and I and our adult son spent a week, but it was too short. We appreciated all the kindness from the staff, the food was very good, and the $1500 in credits was fantastic. Never had a massage and it was wonderful, the... More

We stayed 9 days over Thanksgiving 2011. From the time we stepped in the door we were pampered. All the staff works very hard to make sure your stay is the best possible. The resort has wide variety of food 24 hours, cozy rooms with comfortable beds and a staff that is there for anything you want. Jacuzzi in the... More

We stayed in Cozumel for 10 days - 5 at Hotel Cozumel and 5 at Palace (by choice - we wanted both kinds of vacation). Palace was again, a wonderful choice. Food is amazing, drinks are generous, and staff is superb. It's amazing how they can remember names. The training they must receive is great - they really know how... More