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All 58 Cozumel hotels »

Cozumel Palace

4.0 of 5
Av Rafael E Melgar km 1 5, Adolfo Lopez Mateos, Cozumel 77600, Mexico
Hotel amenities
Ranked #2 of 58 hotels in Cozumel
4.5 of 5 stars 1007 Reviews
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1,007 reviews from our community

What travellers say about this hotel
  • Room service(42)
  • Very good(35)
  • Ocean views(28)
  • Italian restaurant(27)
  • Fire show(23)
  • Pool area(23)
  • Great time(21)
  • Cruise ship(20)
  • Dive shop(16)
  • Friendly and helpful(7)
Traveller rating
    766
    171
    38
    17
    15
Only show reviews for Family (220) | Couples (574) | Business (5)
Date Rating
Karen S
Naperville, Illinois, United States
1 review
4 helpful votes
5 of 5 stars Reviewed 12 January 2012
4
people found this review helpful

Our entire family enjoyed a lovely time at the Cozumel Palace. The staff is fabulous, friendly, super accommodating. The junior suites are gorgeous, food is great, the views are incredible as are the pools. We highly recommend this hotel - perhaps the best vacation we've had and our family has taken many. Don't miss it! More

Was this review helpful? Yes
Joaquin Ariztegui, General Manager at Cozumel Palace, responded to this review
13 January 2012

Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor, as it is only through constructive comments such as yours that we can make things better. It is pleasing to note your positive comments, I will be sure to let the team members know that their efforts are... More

Nj40
Sellersburg, Indiana
1 review
6 helpful votes
5 of 5 stars Reviewed 11 January 2012
6
people found this review helpful

The staff were incredibly kind and helpful. You asked and you received! The resort clean, the rooms well kept, and the food delicious. The only thing we were unclear on were the different options on how we could use the credits. Didn't realize we could use them on pictures. Truly an awesome trip. You won't be disappointed. More

Was this review helpful? Yes
Joaquin Ariztegui, General Manager at Cozumel Palace, responded to this review
13 January 2012

Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor, as it is only through constructive comments such as yours that we can make things better. We are working on an easy way to let our guests know the different options on how to use the Resort Credits.... More

Jallen497
St. Catharines, Canada
1 review
5 of 5 stars Reviewed 11 January 2012

My husband and I recently stayed at the Cozumel Palace for a week over New Year's Eve. We were a bit hesitant to return to Mexico as our stay in Playa del Carmen at a different hotel was nothing special, but costly. We stayed at Cozumel Palace in the high season, so our rates were not like those in other... More

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Jeff E
Pin city Mn
1 review
3 helpful votes
5 of 5 stars Reviewed 11 January 2012
3
people found this review helpful

My wife and I just returned from a trip to the palace over Christmas, and we cant wait to get back. From the greeting at the desk til the tearful goodbye when they cut off my wristband was first class all the way. The rooms were awesome and cleaned up constantly. I thought the food was fantastic and was always... More

Was this review helpful? Yes
Joaquin Ariztegui, General Manager at Cozumel Palace, responded to this review
13 January 2012

Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor, as it is only through constructive comments such as yours that we can make things better. It is pleasing to note your positive comments, I will be sure to let the team members know that their efforts are... More

TeresW
Potomac, Maryland
2 reviews
1 helpful vote
5 of 5 stars Reviewed 11 January 2012

Took our 4 adult (19 through 26) children and they had a blast! So, did we :) The place is very clean and the food is above par for an all inclusive. When you get there ask for Ricardo. He is a guest services rep and will hook you with all the reservations you need - try to do it... More

Was this review helpful? Yes
jpiere
Simi Valley, California
2 reviews
1 helpful vote
5 of 5 stars Reviewed 11 January 2012

Divers and non Divers alike LOVE the Cozumel Palace. I just returned for my 42nd visit to Cozumel, staying at the Palace the last 6 years. I brought a total of 18 guests. Everyone loved the hotel! The food is beyond explanation! If it is not on the menu, they will make it for you. 4 Restaurants, many choices and... More

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Lori G
Los Angeles, California
Reviewer
3 reviews
4 helpful votes
5 of 5 stars Reviewed 10 January 2012
4
people found this review helpful

My family stayed for a week at the Cozumel Palace resort and I can't say enough good things about the beauty of our surroundings. The scenery is amazing, the people from hotel check in to servers, to the rec people -- so friendly. Every staff member went up and beyond to make sure we felt at home. It was like... More

Was this review helpful? Yes
Joaquin Ariztegui, General Manager at Cozumel Palace, responded to this review
11 January 2012

Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor, as it is only through constructive comments such as yours that we can make things better. It is pleasing to note your positive comments, I will be sure to let the team members know that their efforts are... More

mwbccb
Ann Arbor, Michigan
1 review
2 helpful votes
5 of 5 stars Reviewed 9 January 2012
2
people found this review helpful

We have been to the Palace several times, and have always had an excellent vacation. My husband and I and our adult son spent a week, but it was too short. We appreciated all the kindness from the staff, the food was very good, and the $1500 in credits was fantastic. Never had a massage and it was wonderful, the... More

Was this review helpful? Yes
Joaquin Ariztegui, General Manager at Cozumel Palace, responded to this review
11 January 2012

Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor, as it is only through constructive comments such as yours that we can make things better. It is pleasing to note your positive comments, I will be sure to let the team members know that their efforts are... More

Ronda A
Muskegon, Michigan
Reviewer
3 reviews
4 helpful votes
5 of 5 stars Reviewed 9 January 2012
3
people found this review helpful

We stayed 9 days over Thanksgiving 2011. From the time we stepped in the door we were pampered. All the staff works very hard to make sure your stay is the best possible. The resort has wide variety of food 24 hours, cozy rooms with comfortable beds and a staff that is there for anything you want. Jacuzzi in the... More

Was this review helpful? Yes
Joaquin Ariztegui, General Manager at Cozumel Palace, responded to this review
11 January 2012

Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor, as it is only through constructive comments such as yours that we can make things better. It is pleasing to note your positive comments, I will be sure to let the team members know that their efforts are... More

tawney112
Waterloo, Iowa
Senior Contributor
35 reviews
16 helpful votes
5 of 5 stars Reviewed 8 January 2012
5
people found this review helpful

We stayed in Cozumel for 10 days - 5 at Hotel Cozumel and 5 at Palace (by choice - we wanted both kinds of vacation). Palace was again, a wonderful choice. Food is amazing, drinks are generous, and staff is superb. It's amazing how they can remember names. The training they must receive is great - they really know how... More

Was this review helpful? Yes
Joaquin Ariztegui, General Manager at Cozumel Palace, responded to this review
11 January 2012

Thank you so much for staying at Cozumel Palace, for your comments and for taking the time to share them through Tripadvisor, as it is only through constructive comments such as yours that we can make things better. It is pleasing to note your positive comments, I will be sure to let the team members know that their efforts are... More

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Cozumel Palace Also Known As

  • Palace Hotel Cozumel
  • Plaza Las Glorias Cozumel
  • Palace Cozumel
  • Cozumel Palace Resort
  • Cozumel Palace Hotel
Address: Av Rafael E Melgar km 1 5, Adolfo Lopez Mateos, Cozumel 77600, Mexico

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