We are currently visiting for our second time and love if here. The people are very helpful and welcoming. The food is a bit expensive but it is to be expected on vacation. Everything is delicious! It is always a sad day when we must get back on the plane. I am looking forward to coming back and possibly trying...
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Dear Guest,
Thank you so much for your kind comments regarding your recent stay and impression of the hotel! We appreciate you taking the time to tell us what a positive experience you had!!!
We look forward to welcoming you back during your next visit to Cozumel.
Cordially,
Guillermo Valencia
General Manager
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The Pesidente Cozumel had a well trained team dedicated to taking care of it's guests.
We will definitely be staying here during our next trip! If you like to be treated well and have everything you need in one spot then this is the place to stay!
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Dear Guest,
Thank you for your amazing comments regarding our customer service. We are glad we exceeded your expectations and our staff went out of their way to assist you. We are thrilled you loved your stay and enjoyed all our amenities.
Please be our guest again!
Kind regards,
Guillermo Valencia
General Manager
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"Milav Kin" (good sun/good day). This Mayan greeting was offered to us by Jorge Luis as he loaded our luggage at the airport on a rainy Saturday. Despite the weather this greeting became the perfect description of our 1 week stay on our 5th trip to Cozumel.
Having stayed at 3 other properties on previous trips my wife and I...
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Dear Guest,
Thank you so much for your comments about our hotel!
We totally appreciate your kind comments. It’s great to see you liked our service, restaurants and location.
Thank you for pointing out the service received by our staff .
We are looking forward to welcoming you back very soon.
Cordially,
Guillermo Valencia
General Manager
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My wife and I have been to the Presidente Hotel 18 times and counting. It is our favorite place to get away. I have been all over the world and have not found a resort hotel I like any better. We have stayed there at all times of the year and the hotel never seems crowded.
The service we have...
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Dear Guest,
Thank you for taking the time to share your feedback from your stay with us at Presidente InterContinental Cozumel. We really appreciate your loyalty.
I am very pleased to learn that you thoroughly enjoyed your stay and that you regard our hotel as your favorite place. Thank you sincerely for commending our service team in this regard. Your...
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I just don't like that you can't comment on the hotel comments :). Just to clarify, my last review complained about the room type that was given to us. We had our professional, seasoned vacation planner stamp all over our itinerary booked with the hotel "honeymooners" and when we checked in I asked the front desk if we had the...
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Reviewed 9 January 2011
Dear Guest,
Thank for taking the time to post a comment on TripAdvisor about your last stay in November 2010.
Regarding your comment, as we mentioned in our previous response, the only thing we offer for honeymooners are special amenities, not upgrades.
As you have seen the hotel has several categories of rooms and suites, but does not mean that...
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My girlfriend and I visited Presidente InterContinental the week of August 7th. Overall, we both loved our stay at this resort and would recommend it to anyone staying on the island. I will start off with some recommendations; bring bug spray, I got chewed up the first day and my girlfriend the second and I brought spray (which we almost...
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Dear Guest,
Thank you for taking the time to review our hotel. We are glad to hear about your excellent stay. We work hard to maintain our facilities and ensure service that will exceed our guest’s expectations. We take great pride in our restaurants & bars, we are delighted you had the chance experience some of them.
Regarding rate and...
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I had planned a surprise mini honeymoon for my husband for almost three months. We both have very public high profile professions so planning a surprise get away took the help of all our coworkers and friends with no one spilling the beans and it came off perfectly! He was stunned as we pulled into the convenience store parking lot...
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Dear Guest,
Warm Greetings from Cozumel Island!
We have received your comment concerning your recent stay, and we would like to thank you to bring this matter to our attention.
We believe you about the bites and we are very sorry for what happened to you and understand your discomfort; however we want to guarantee you that those type of...
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This is a very nice resort and I would go back in a heartbeat. The vibe and mood of the entire place is relaxed, friendly and low key. I've rarely been somewhere where the entire staff seems, and I believe genuinely is, so welcoming.
Rooms are not uber fancy, but I thought well layed out and very comfortable. We were...
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Dear Guest,
Thank you for taking the time to share such an excellent and detailed review from your recent stay with us at Presidente InterContinental Cozumel.
I am very pleased to learn that you thoroughly enjoyed your stay and that you regard our hotel to be one of the best hotels. Thank you sincerely for commending our service team in...
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We stayed here for our honeymoon. The hotel is as all Intercontinental hotels are, great. But the one thing that happened that ruined our 1st night was the what I call the sneaky time share guy. As we are checking in, a person whom I thought was the concierge walked over and asked me to come over to his desk...
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Dear Guest,
Warm Greetings from Presidente Intercontinental Cozumel Resort & Spa!
We would like to thank you for taking your time and post your comments on TripAdvisor; believe me your feedback is really appreciated.
I'm glad you enjoyed your room, our facilities and service; we have taken notes to your pleasant recommendations. Regarding The Club, as it is a separately...
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Having stayed many times at this resort which is reputed to be the best on the island, I felt that it was about time to write a review. I'll share what we consider to be pros and cons. Of course, what we like and dislike may be the opposite of what you do. My family, especially my wife, like and...
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Dear Guest,
Thank you for your review regarding your stay in December 2010. We appreciate you taking the time to tell us what a positive experience you had!!!
We rely on valuable feedback such as yours to create Great Hotels that Guests Love!
I will share your comments with my team and our concessionaire Scuba Du.
In reference to your...
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