The Good:
This resort is situated in a beautiful location, especially if you are a SCUBA diver. The hotel is right on the beach, has it's own dive operator on site, and an accessible pier for other dive operators/fishing boats etc. to come and pick you up. The staff is very friendly and more than willing to help you with...
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Dear Guest,
Warm Greetings from Presidente InterContinental Cozumel Resort & Spa!
We would like to thank you for taking your time and post your comments on TripAdvisor; believe me your feedback is really appreciated, we have taken notes of your pleasant recommendations.
We are really sorry for not meeting your expectations; although we never want to learn that a guest...
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My family and I are just wrapping up our vacation in Cozumel, and we could not have had a better time. El Presidente has been, without doubt, the most welcoming and kind hotel I've ever stayed at. The staff are friendly and always looking to help, the rooms are gorgeous and well-kept, the beaches are clean and fun, and the...
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Dear Guest,
Thank you for taking the time to share your feedback of Presidente InterContinental Cozumel Resort & Spa.
I am very pleased to read your appraisal of our team, services and facilities and I know my colleagues will be equally pleased to learn of your kind remarks and recognition of their efforts to meet your needs.
We certainly look...
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This is a magnificent property in Cozumel and I would highly recommend it. A nice touch is
when you request a wake-up call they ask if you would like coffee or tea and they bring a tray
to your room even though there is a coffee/tea maker in each room. There is also an outdoor
terrace in each room facing...
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Dear Guest,
Thank you for taking the time to review our hotel. We are glad to hear about your excellent stay. We work hard to maintain our facilities and ensure service that will exceed our guest’s expectations and we are delighted you had the chance experience them.
We look forward to seeing you again on your next visit. Thank you...
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If you are looking for a "Motel 6" on Cozumel then just choose pretty much any of the other hotels. But if you want to stay in a 5-star luxury hotel and be treated like royalty -- all for a very reasonable price -- then there is only one choice, the El Presidente' ("EP").
First, if you haven't been to...
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Dear Guest,
We want to thank you for your comments and feedback which I have shared with my team.
I'm pleased to know that you enjoyed your stay with us and in general you had a positive experience. We really appreciate your detailed comments about our island, highlights, and your remark about how safe is Cozumel Island as holiday destination....
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We stayed here for a 4 day trip. Had an oceanview room in the 3000 row.
The room was clean and well maintained, however, there is construction going on by the harbor right next to hotel. When you're in the room, the wind and waves might drown out some of it, but we noticed that when you are on the...
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Dear Guest,
Thank you for taking the time to write about your recent stay at Presidente InterContinental Cozumel Resort & Spa.
We are sincerely sorry that your Check in did not reflect the high standards that we set for our hotel. Our goal is to always exceed our guests’ expectations. We value your comments and we will take whatever steps...
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If you want to stay in cozumel and budget is not the issue, this is THE hotel.
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Dear Guest,
Thank you so much for your kind comments regarding your recent stay and impression of “the best hotel in Cozumel!” We appreciate you taking the time to post your review.
We look forward to welcoming you back during your next visit to Cozumel.
Cordially,
Guillermo Valencia
General Manager
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My husband and I took a trip to this resort with our 7 month old baby in late spring and had absolutely NO complaints. We had an awesome room that was, literally, steps away from the private beach. The on-site child care far exceeded our expectations, especially since we are not used to leaving our child with strangers and he...
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Dear Guest,
We are delighted that you had a great experience at Presidente InterContinental Cozumel Resort & Spa. Our goal is to always exceed our guests’ expectation and we thank you for taking the time to share your story.
We are very glad about your comments concerning our team members as the ChiquiClub Supervisor, we will pass your good words...
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We traveled to Cozumel with a group for an event. The Presidente was selected based on other reviews and location.
The hotel exceeded all expectations. Very friendly service. Clean property and rooms. Enjoyed all the meals we ate at the hotel. Easy to get to/from town in a taxi (about $10 US one way).
Pool and beach areas clean and...
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Dear Guest,
We would like to thank you for your excellent comments which speak highly of our staff and the resort. I'm glad we achieve the goal of having happy guests willing to return many more times.
Looking forward to welcoming you soon, I remain,
Sincerely yours,
Guillermo Valencia
General Manager
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We stayed in a suite at the hotel for 10 nights. The room was spacious, well furnished with beautiful views of the Ocean. The room was always cleaned to the highest standards. We initially booked a lower level room but were amazed at how small the Ocean view rooms were. The hotel were very accommodating at us paying for an...
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Dear Guest,
Thank you for taking the time to write a review. We appreciate your feedback and I have shared your comments with my team.
I apologize for being disturbed by The Club vacation staff and I have sent your comments to the manager and asked him to take corrective actions to avoid this type of situations. We have also...
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We stayed here while my husband was competing in the IronMan on the island. It's in the perfect location for the swim & bike portions and is a quick taxi ride to downtown so you won't miss the run and finish.
They have Elemis shampoo, conditioner, body wash and lotion, plus the soap. The shower itself was only ok for...
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Dear Guest,
On behalf of my team, I would like to thank you for your review and feedback.
I'm glad you enjoyed our resort, the island and the Ironman. I have taken note of your comments and those areas where we can improve, and have shared them with my staff.
I apologize for the noise coming from the new Marina...
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