Dear Guest, Thank you for your much appreciated comments about our staff and on our property. We are always looking to meet and exceed expectations of our valued guests and comments like yours make us feel proud of the work performed daily. I hope that you can visit us more often to this, your home away from home in Cozumel.... More

Dear Guest, Thank you for your so detailed and positive comments about your recent stay at the Resort. We are always looking for ways to create new experiences to our new guests as well as our loyal guests. We constantly train our staff to meet needs and exceed expectations, we work hard to maintain services and facilities for your enjoyment.... More

Dear Guest, Thank you for sharing your so detailed and enjoyable experience at our resort and our beautiful island. I want to share that we are constantly looking forward to offering better services and facilities and comments like yours, give us an excellent feedback from our valued guests. I am sorry, you missed our Alfredo Di Roma restaurant, either way... More

Dear Guest, Thank you for sharing your very detailed comments on our property, as well as your comments on our staff. I personally congratulate all our staff for their work and dedication to meet your expectations. With such distinguished guests as you are, we are constantly working to upgrade our hotel and our services. I look forward seeing you whenever... More

Dear Guest, Thank you for taking the time to share your experience at our resort and your feedback helps us to find opportunity areas where we need to work. I am sharing your great comments with Manuel and Jesus in our restaurant El Caribeño and with Maria at The Club, for having a real commitment to meet and exceed your... More

Dear Guest, Thank you for your preference and your comments, I really appreciate you taking the time to do so. I want to share about our restaurants we've made some changes and additions to our menu that I'm sure on your next visit you will be very pleased. I want to add that we work with the right concessions that... More

Dear Guest, I want to thank that we have visited us in addition to thank you for the comments about our concierge department, we are very proud to have people committed to enhancing customer satisfaction team work for such distinguished guests as you. I hope to see you in a the near future and do not hesitate to contact me... More

Dear Guest, Warm Greetings from Cozumel Island! We have received your comment concerning your recent stay and we would like to thank you to bring this matter to our attention. We believe you about the bites and we are very sorry for what happened to you and understand your discomfort; however we want to guarantee you that those type of... More

Dear Guest, We want to thank you for your comments and feedback which I have shared with my team. I'm pleased to know that you enjoyed your stay with us and in general you had a positive experience. In reference to our food at Caribeño Restaurant, all of our food (included guacamole) is prepared at the time, in order to... More