My wife and I chose to stay at the Royal for our honeymoon and the entire trip was a disaster. We were tricked into the time share scheme by the hotel staff. We were publicly humiliated by the staff because we were currently unemployed. My wife awoke one morning to find three men working on our private balcony with no... More

We booked The Royal after our friends raved about their stay there. We have been to Cancun many times and have tried different places. The first night we went to eat at the Spice resturant. The meat was so tough we could not cut it!! We walked out of there and went to the Pelicano Resturant where the food was... More

Had the best two weeks of our life here! Originally booked in to gran caribe ut our cases down at reception and nearly fainted was like a zoo with children! Decided to upgrade to the sister hotel the royal in! We stayed in the ocean view front room 405, view was amazing! Staff were very helpful and friendly! It was... More

Let me state that we own a membership here and this is our 6th trip in 5 years and we noticed a marked decline in the quality of service in a number of areas this year at least in Cancun. We did take a day trip down to the Royal in Playa del Carmen for a afternoon trip to Cozumel... More

The hotel, pool area, and beach are all beautiful and well-kept. Our room was large with comfortable beds, a jacuzzi, fully stocked refrigerator and bar, and a balcony looking out onto the sea. The food was good to excellent. We ate in Spice quite a bit as it was easy to duck in and serve ourselves from the buffet. After... More

Just returned from a wonderful trip to the Royal. Our group of two couples (ages 23-26) had a fantastic time. The rooms were gorgeous (we had a corner oceanfront) and our bed was super comfortable. The food was generally good with the exception of the tapas restaurant. Maria Marie was our favourite, hands down, even over Chef's Plate. We frequented... More

My wife and I just stayed at this hotel from January 18 - 23, in a corner oceanfront suite on the spa side of the hotel (left-hand side when standing on the beach with sea to your back). A great experience, all in all. The facilities were clean and very nice, and the service was excellent. It would be hard... More

My husband and I stayed in the hotel 8th January 2012 for 14 nights and would say that the hotel is definately up there as one of the best hotels we have stayed in. We found the service and the staff excellent during our stay. I have very severe food allergies, not just to one type of food but multiple... More

I arrived for a weekend vacation with a few friends and we had reserved a presidential suite and a connecting jr suite. Now when we reserved the rooms over the phone, we clearly stated that unless they could confirm a connecting suite, we would not book. They assured us that the connecting rooms were confirmed. When we checked in, the... More