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All 175 Cancun hotels »

The Royal

4.5 of 5
Kukulkan Km 11.5 Hotel Zone, Cancun 77500, Mexico
Hotel amenities
The Royal
Ranked #3 of 175 hotels in Cancun
4.5 of 5 stars 2893 Reviews
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2,893 reviews from our community

What travellers say about this hotel
  • Room service(150)
  • Maria Marie(132)
  • Very good(115)
  • Chef plate(110)
  • Lobby bar(96)
  • Time share(91)
  • Pool area(77)
  • Ocean views(63)
  • Corner suite(57)
  • King size bed(16)
Traveller rating
    2,174
    444
    137
    72
    66
Only show reviews for Family (204) | Couples (2133) | Business (33)
Date Rating
Aurora, Colorado
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 22 May 2012 NEW
1
person found this review helpful

Royal Cancun Hotel Alan del Blanco Kukulkan Cancun, Mexico Dear Mr. Blanco: This letter is to compliment you and your staff for the wonderful service we recently received during our stay in Cancun from April 27 to May 4. The Royal Hotel itself is a marvelous facility with all the amenities one could ask for. The exceptional external beauty of... More

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newcastle,uk
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 21 May 2012

We are just back from our 4th trip to The Royal and all I can say its it's just keeps on getting better! There have been a few changes of staff since last time we visited but still of the same high standard. Our friends renewed their Wedding Vows on the beach when we were there and it was fantastic... More

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Auckland, New Zealand
Contributor
18 reviews 18 reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 21 May 2012
8
people found this review helpful

I booked this hotel four months in advance and paid in full at the time. We were only staying three nights as a "treat" in the middle of a five month back packing holiday travelling to many countries. We were so looking forward to it so I can not describe how I felt when on check in we were told... More

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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 20 May 2012
2
people found this review helpful

My husband & I stayed at the Royal from May 16-19th. The staff was wonderful I was worried about checking in because of some of the negative reviews but our room was ready before check in time. The beds were very comfortable & we even got to pick extra pillows. I had also read negative reviews about difficulty getting. Lounge... More

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Houston, Texas, United States
1 review
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 20 May 2012
7
people found this review helpful

My wife and I stayed at this hotel in May/2010 to get married and it was wonderful. However when we returned to celebrate our anniversery this year we found several things not upto the standards we had come to expect. The food was not good. The Chef at Pelecanos grill couldnt cook a steak. I sent mine back several times... More

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North East UK
Senior Contributor
22 reviews 22 reviews
Reviews in 8 cities Reviews in 8 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 20 May 2012
16
people found this review helpful

Just returned from our second visit and wanted to say that this hotel takes some beating where all inclusive holidays are concerned. The food, the drink, the service and the staff are wonderful and I will not hesitate in booking again on that merit.  But firstly wanted to say to everyone who whinges about the service, get over it. There... More

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See 6 more reviews by JudithtNorthEastUK for Cancun
Liverpool, United Kingdom
1 review
5 of 5 stars Reviewed 20 May 2012

Me and my Fiance spent two weeks in this fantastic resort, the hotel was out of this world, the service, the people, the room and the food was top drawer!!! When we arrived we were taken up to our room which was simply breathtaking because we were overlooking the beach, the rooms were big and spacious, we were asked what... More

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Newcastle upon Tyne
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 20 May 2012
4
people found this review helpful

We have just returned from the best beach holiday yet and it was hard to beat having stayed in the Hawian Village, Maui. Our first empresion was WOW. The rooms are all sea view, c/w jacuzzi, full bar, steam room with upmarket Bulgaria soaps etc, Bose tv system. We upgraded to a corner suite so we could have our own... More

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See 3 more reviews by 1Geordie2go for Cancun
west yorkshire england
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 19 May 2012

Just back from the Royal after our fifth stay at the hotel. What can we say, it was as always an amazing holiday. Greeted like old friends by many of the staff. Christopher at check in was very polite and helpful in choosing our swim up suite. Gerardo the manager of spice, a true gentleman, and a wonderful ambassador for... More

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La Jolla
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 19 May 2012

Arrived 1 May and were taken to members' reception room. Marcello enthusiastically welcomed us, then made all our restaurant reservations (non-members have to make "same day" I believe) and scheduled our preference for houskeeping and turn-down service (2-hour windows). I'd like to also thank Eugene for his outstanding member service. We had selected our room on-line 48-hours before our arrival;... More

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See 2 more reviews by Davet22 for Cancun

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Additional Information about The Royal

  • Royal Cancun
  • The Royal Hotel Cancun
  • Royal Hotel Cancun
  • Royal Cancun Resort
Address: Kukulkan Km 11.5 Hotel Zone, Cancun 77500, Mexico
Price range (per night):* INR20,899 - 36,280

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The Royal
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