Hotel staff was excellent - met and exceeded my every need. Staff was very friendly and made me feel at ease. Baak was an excellent bartender and made me laugh. Alex, Jesus and Omar were superb - encouraged me to participate in activities - were friendly and respectful - made a point to see me before I checked out. Made... more

Before deciding on a resort for this trip I probably read 300+ reviews on different hotels settling on the Royal in Cancun after great amounts of research. In brief, I made the right choice. My girlfriend and I had an amazing time at the Royal and were pleasantly surprised by the whole experience. I'll go point by point: The rooms:... more

I have just come back from spending a week at the Royal Cancun, and had a wonderful time . There were a few minor dislikes which I will get to later, but this ia a great hotel and if I was going to Cancun again I would definately stay here again.. After arriving and checking in we got ushered off... more

Their motto is "Expect the Exceptional" and The Royal fully lives up to that tagline. We loved this resort -- felt completely pampered and spoiled by the casual elegance, phenomenal food and truly exceptional, warm, gracious service. The room was beautiful and the rain shower was amazing. We loved having a hammock on our balcony, and beautiful full ocean view.... more

I am seriously torn over how to rate this hotel experience- so I am going to do it in two parts, by hotel, and by food/alcohol/inclusive package. From strictly a hotel experience: I would definitely give it a four star. There are so many amenities that they outweigh the small problems. For example, the shower in the corner suite has... more

this hotel had all of the accomodations necessary. no need to leave to eat, as all restaurants were delicious. service always friendly, and the whole place was spotless more

From registration to housekeeping to wait staff to housekeeping, everyone is genuinely cheerful and interested in you. We had a wonderful trip. more

there's no way around it. this is THE place to be in Cancun. The restaurants, the staff, the resort itself shows where they shine. everything about this place is exceptional. You won't get a bad meal at any of the restaurants; you'll get perfect service everywhere you go. the only minor downside I can refer is the timeshare salespeople. but... more

My name is Tom Hammett, a physician from Indiana, and a "member" of Club Real Resorts, operators of five properties in Mexico including the Royal Cancun and the Royal Playa del Carmen. As a "member" my wife and I have purchased a number of weeks to be used anytime over the next many years. We have a vested interest in... more