You walk into the lobby and it seems very nice, then a smell hits your nostrils and it pretty much goes down hill from there. Room service trays on the hall floors for hours, while employees just walk past them and leave them on the floor...All adult only bars and VIP areas CLOSED for the season. Food is a joke,... more

Looks great from the outside.....The lobby was nice with a slight sewage odor and very hot as is the hotel everywhere---plan on little relief from the heat in this hotel. They upgraded us instantly to a lagoon view with a jacuzzi. They sent us up to the room without a safe key or remote--didn't even say anything about them. We... more

This hotel caters to children. If you are traveling as a couple, this is not the place to say. Upon checking in everyone noticed the funk in the lobby. Not sure where the smell was emanating from but it was funky and hot!!! Extremely hot. Only expect air condition in the rooms and some of the restaurants. We upgraded our... more

I stayed here with my husband and my son 20 and daughter 13. On arrival we waited at reception and had booked a family room which I thought had two double beds and bunk beds. I was told our room had a king size bed and bunk beds and that two doubles were not available. We were tired after travelling... more

My family and I were there from 7/18/09 to 7/23/09. We had two teenagers age 18 & 19. We all had a great time. The food and the hotel were great. Roberto at the pool bar was awesome. We never had a wait for dinner at the restuarants. Our favorite was the french restuarant. My husband and I had a... more

This hotel was just ok overall. I traveled with my husband and two sons - 12 and 8. We had a lot of trouble checking in - the front desk staff was just awful and they didn't really want to deal with us to answer questions or anything. Our flight arrived in Cancun around 10 am - so we arrived... more

My stay was pleasant but there was way too many young children. We had 16 and 19 yr olds so we luckily had their sister hotel to go everyday! The beach is only good for sitting on the beach because of the rocks. We would have been very upset if it weren't for the golden Parnassus-beautiful beach. more

We booked our trip in April and I was obsessed with reading the reviews on this website. Got a bit worried about some of them, but took into account that you can't please some people. We stayed there from 7/22-7/29, we travelled in a group of 7 with our 7 year old son, 15 year old son(who is in a... more

We stayed at this resort from 7/21-7/28 with myself, my husband and our two girls, 8 & 4. We read reviews before we went and had fairly realistic expectations I believe, but they still were not met. Our main complaint was the heat, very few areas are air conditioned. One restaurant (Manhattan) was our saving grace. The buffet (Magnus) was... more