We just came back from vacation and let me tell you how much I was disappointed by this hotel. We were there in Jan of 2012. The staff are very rude, specifically one guy called Ricardo at checkout that was very rude. The hotel has great facilities for kids but it doesn't make up for the all their old and... More

Got home lastnight from our second time going to the Great Parnassus with our kids and brought my parents aswell for thier first trip to Mexico.We had no problems and loved the first trip and had to come back. Just for fun I read some of the resent reviews and was soooo shocked because of what I experienced on my... More

My family just returned home from a week vacation at Great Parnassus and can't wait to return soon! I will admit to being a bit scared after reading reviews on trip advisor but am happy to report that I don't understand at all what these people are complaining about! I will start by telling you that the staff at check... More

This was a girls 3 nights 4 days get away!!! First impressions ...very nice lobby ...nice big room with great view on the 11th floor!! This hotel is like a big ship....all restaurants inside (feeling of eating in a mall) buffet area with different foods but nothing spectacular...a bit of sushi ..a bit of mexican ...lots of fried food!! The... More

My wife and I have been going to the golden and great Parnassas since 2007 and these people treat you like a king and queen a little bit goes a long way, when a hotel tells you all tips are included and you expect that to be true well guess what, if you can leave a table after getting great... More

This resort is great if you have kids.... this is a family resort. For adults without kids, this hotel is horrible. At 10:30pm at night, this hotel is dead, no nightlife at all. All daytime activities are for children. The only saving grace for couples without children is the Adult Pool located on the second floor on the other side... More

This review is specifically about the 3 awesome things about this hotel; room service, kids club and the food of the French restaurant. (for the ugly stuff just read the non-favorable reviews...) Room Service Simply put, the room service we got in this hotel made our vacations even more amazing. I highly recommend Jacobo Cohuo for an excellent room service... More

From the very first day when they just fobbed us off into a much inferior room to the one i had paid for.The service from the desk and guest services was very poor.The power failed on the second night hotel plunged into darkness no backup generator and no emergency lighting Third night i was woken from my sleep at 11.45pm... More

hotel was good very clean, rooms were spotless, food not good at all was very sick for a week through our holiday so if ure fussy to eat bewere !!! More