I was transferred to this hotel from another at no extra charge (when the other hotels hot water heater broke, they are both under the same owner). I found the room basic, but very spacious, the shower area was great (large), the aircon worked wonderfully, the cleaning and hotel staff were pleasant and gracious. Now for the negatives, their wifi... More

Here is a copy of the email i just sent to the hotel. Like I mention in the email, I have traveled extensively and have never been treated so rudely over the phone by the people at the front desk. I would stay somewhere else. My friends stay has not been good. Internet connection only in the lobby, and Skype... More

This is a popular place for locals and tourists. The property has a decent size of outdoor pool, a restaurant/bar and beautiful gardens with tropical treas and flowers. You can easily spot yacht lovers and scuba-divers in the pool. You can take an express bus from the airport to downtown Cancun and then take bus number R1 to this hotel.... More

Staff is very nice and got me to my room immediately. This is so much better than downtown Cancun. Please do not head in that direction. Their roads are not paved and by third world standards, it is not up to par. I am very satisfied I finally have air conditioner here at this hotel and I've been to the... More

Stayed at the Sotavento for 3 nights - had stop overs on either end of a trip to Cuba. Best price in the area, and the staff is friendly and accomodating. It's on the lagoon side of the hotel zone, which I loved. I'm not keen on the resort culture of Cancun, and this was the best place for me.... More

As we were only passing through Cancun we only really needed a basic place to sleep for the night and Sotavento ticked this box. It is not a fancy hotel, the room we stayed in was a very basic white room, there were no paintings or colors in site. The air conditioner worked well which is always a plus when... More

Good Value This place represents very good value. It is very basic. No pictures on the wall, just one mirror and a small desk, but it is clean. The pool is nice although a couple of the wooden chairs were not in good condition. The restaurant has good food at decent prices. It is a little out of the way... More

I have visited Cancun every year since 1989. I have never been treated like such royalty at check in. The desk person, Nelson, (Not just some utility guy) actually took me to my room, went over details of the room and what the hotel had to offer. As It was dark when I arrived he promised me that I would... More

If there was a remote chance of writing a not too negative review regarding this property...my last contact with the front desk after check out threw it out the window. My husband and I are easy to please, and being budget travelers, if we have a comfortable bed and a nice, spacious bathroom - those are the non negotiable aspects... More