Before we went, we were unsure about this hotel based on prior reviews. We would like to go on record having stated that the hotel not only met, but exceeded our expectations. The staff was wonderful and accomodating. The meals and entertainment were excellent. The location was good for quick bus access to downtown Cancun, but it was still in... More

The staff was very accomadating. I had to keep my medicine cold. They kept it for me. I went to the desk each day to get my medicine and take my shot. The staff kept our room very clean. Which isn't easy with the sand that gets tracked in. The food was good. My husband gained 5 pounds. The ice... More

My husband is an airline pilot so we are seasoned travelers. We have stayed at a much fancier hotel in Cancun before but liked this hotel for the following reasons: the location (5 min. bus ride / 45 min. walk to downtown), the surf at the beach is calm so it's great for swimming, and it's a good value for... More

My wife and I stayed there for 2 nights after 7 nights at our timeshare. We took the all inclusive. The hotel was okay, though a step down from the resort where we had been staying. On the evening of February 13, 2010. We had dinner in the hotel at an exclusive restaurant called Diletto. We both had the same... More

We stayed at the Holiday Inn Arenas from March first through the 8th,2009. The hotel nothing fancy about it, but it was clean and the staff worked diligently to keep it clean. Check in was fast and the staff was very helpful. The food did not impress me at all, but it was palatable and the staff couldn't do enough... More

The hotel itself was pretty good. The rooms were clean, the pool was relatively clean, and the drinks were on the house. The food, on the other hand, was inedible. I can eat almost anything, but the food smelled, and although I bought the all inclusive, I only ate here once. I did use the drinks, though and had my... More

Holiday Inn Resort in Cancun was very nice (newly renovated) but less flash and splash on things that make you go wow. Nice though, very nice all inclusive hotel , a stage show about the Myan people surpassed by none, excellent food and restaurants( more than one pool and restaurant (try the Italian one and drink free Doseggies beer). No... More

We only stayed there one night, but the hotel was VERY clean (better than the RUI) and looked to be remodeled. The bell hop....MARIO, is the best!! I can't comment about the beach or pool because we didn't use either. It's not a resort, but I think if I were needing to save $$, I would definitely stay here again. More

Been to Cancún almost twice a year since 3 years ago, loved it every time, Cancún is gorgeous beaches, beautifull, relaxing, fun, delicious... Don't ruin your stay with a bad hotel experience! If I had known of TripAdvisor before my trip, I would have never stayed at this hotel. The service was terrible, they gave us a room that was... More