The website shows a beautiful white hotel by the water with beautiful rooms and facilities. However, that is not what we got. The rooms were run down. Everything felt dirty and old. You can see very clearly that whoever developed and designed the hotel did not pay attention to detail. There weren't enough people to serve the number of people....
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Dear Luxury HK
Thank you very much for sharing your experience, to the Bel Air Collection Resort & Spa comments like yours are helpful to identify our areas of opportunity.
I am very sorry that your experience was not as expected and you have that impression of us. Our main goal is continuous improvement and comments like yours help us...
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We are glad the ocean was just by the hotel and could swim, enjoy the sun and have fun... otherwise, the hotel was pretty appalling! Starting at the reception desk which was not very friendly nor useful. We tried to see the Director who refused to meet us... We would not call those places where we ate as restaurants... the...
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Dear CFE2901
First I would like to thank you for visiting Bel Air Collection Resort & Spa Cancun. Please accept my sincere apologies for not meet your expectations.
I'd also say that our main goal is continuous improvement, and thanks to comments like yours that can make possible. I hope to give us the opportunity to receive it again and...
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My husband and I are well traveled and thoroughly enjoyed the Bel Air Cancun. We booked an all inclusive for seven nights with a ocean view. The food was fabulous, and the service was excellent. The view was wonderful and it was amazing to sleep with the patio door open and hear the ocean.The beach was beautiful, with bar service...
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Dear Jack Deband
Please let me express my sincere thanks for sharing with us this generous comments about our work and our services, our goal is continuous improvement, and this is possible thanks to comments like yours. There's nothing like knowing that our clients had a great time during your stay with us. Thank you for your congratulations and we...
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This place is clean and affordable. I really liked the location and the complementary champagne at check in. The pool area is fun and the pool restaurant was great!
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Dear Evelina
Thanks for sharing your opinion with us as well as the encouraging words about our team and our work. It is a pleasure to know that your stay was satisfactory.
I would like to thank you for your recommendations and look forward to welcoming you to our hotel again.
Best Regards
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We booked this hotel quite cheap and saw it was 3.5 stars so honestly weren't expecting a lot. However I was pleasantly surprised on arrival - it is well maintained with a cute open air lobby, bar and sushi bar. There is also a sit-in restaurant that overlooks the pool and beach. The sushi bar had great food and was...
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Dear Shannatic
First of all I would like to thank you for your kind feedback and recognition of our efforts, you can be sure it is a great inspiration for us. I truly hope this holiday memories bring you back to Bel Air Collection Cancun Resort & Spa shortly.
Kind regards
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We were greeted by a very pleasant young man the very moment we arrived and check in took only moments as we had made a reservation online and everything was ready for us upon arrival. The lobby is amazing to say the least. Red carpet up to the check in area and we were give a glass of wine to...
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Dear Fenfish
Please let me express my sincere thanks for sharing with us these generous comments about our work and our services. There is nothing more satisfying as knowing that our customers had a memorable stay with us. Thanks for your recommendations and we will be waiting for your next visit with your family and friends.
Best regards
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My husband's sister booked us here as a wedding gift, she made it all inclusive- she paid for everything. we were supposed to be picked up at the airport- nobody there. what a runaround to even get to the hotel even though she paid for our shuttle.. when we finally got there to check in, the man we dealt with...
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Dear Mark
I regret that we do not meet your expectations during his time in Bel Air, please accept my apologies for any inconvenience you mentioned in your valuable comments. I assure you that nothing is more important to us as comfort and satisfaction of each person who gives us the honor of being our guest, it’s a shame you...
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I was in this cute boutique hotel (for the second time) from 22.11.to 24.11 and it was mostly a nice experience. The hotel is small and comfortable, they take very good care of it and it is always clean. Personal is kind and helpful, special thanks to Omar in the front door and Humberto, they both were very nice and...
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Dear Ileana
Please allow me to express my sincere gratefulness for sharing with us these generous comments about our work and our services. There is nothing like knowing that our guests had wonderful and memorable time while staying with us. Thank you for your recommendations and we are looking forward to your next visit in the company of your friends...
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The Bel Air hotel is great! My husband and I booked an all-inclusive 4 night stay. The entire hotel staff was wonderful! Everyone is so nice and more than willing to cater to whatever you need. I have to mention the AMAZING pool staff that we became extremely close with during our stay, Omar and Uriel. They were the highlight...
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Dear Ali
Please allow me to express my sincere gratefulness for sharing with us these generous comments about our work and our services. There is nothing like knowing that our guests had wonderful and memorable time while staying with us. Thank you for your recommendations and we are looking forward to your next visit in the company of your friends...
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We stayed two nights here at either end of our two week trip to Ambergris Caye. We liked the fact that it was away from the traffic and people of the 'downtown' strip. The bel Air is south on the Cancun hotel zone, near the public beach. The hotel was clean, has three restaurants to choose from, has an amazing...
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Dear Hartimage
Thank you for sharing this review with us and all the kind and encouraging words about our team and our work. Please receive our warm regards; we are looking forward to your return visit
Kind regards
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