We were welcomed with a free 5 minute massage and a glass of Champagne in the out of this world lobby by the friendly and helpful staff. The feeling here is of total relaxation and calm. The lobby area is open to the stars, or sun and you are encouraged to lounge on the comfy seats and sofas and has... more

My boyfriend and I just returned from our trip to Cancun. We stayed at the Bel Air Collection for two nights from March 22-24. We booked the room through united.com for a rate of $75 / night - with taxes included, the grand total came out to $166. I looked through the tripadvisor reviews and thought "there are more good... more

Too many bad comments on that resort. I have to admit something, if you are there to make party, it`s not the resort for you because there`s no entertainment, no activities and no disco in this resort. But if your goal is really to make party, go out of the resort and have fun. You are in Cancun. There`s bars... more

It has taken a year, sorry for that. I don't understand the bad review, especially about the food. We Stayed all inclusive, and the food was awesome.It was our first 3 nights of a 2 week trip. Unfortunately, the weather was really bad, and we were not able to take advantage of the ocean, but my wife swam anyway. Because... more

This hotel was the worst ever. Let me start by saying they played christmas music!!! We couldn't believe our ears, It was March and we were in Mexico with the warmth and the sunshine not the cold and the snow Christmas Music?!?!. Anyways, the place was dead, I thought I was in the twilight zone it was the weirdest thing,... more

The web site for this hotel is a great marketing tool to get you thinking along the lines of a 4 star hotel, but from the plastic palm trees around the pool and lack of umbrellas, to the lack of a towel holder outside the shower, to the plastic chairs on the room balconies, to the lack of comfortable seating... more

Forgive my tardiness... looking at all the reviews I just had to share mine with you guys because of the totally different experience I had compared to the first 3 reviews I read! Absolutely gorgeous hotel! The staff... wonderful!!! Extremely helpful and very friendly! (too bad I can't remember their names but the ladies at the front desk were amazing!)... more

We took a WILD CARD from Go Travel Direct and ended up at the Belair... Cancun Mexico WHAT A TREAT. A beautiful hotel that was clean, refreshing, relaxing and calming. It is not your typical resort, no loud annoying music all day long, no screaming employees trying to get all the oversized women in the pool in the morning for... more

Just back from our 1st visit to Cancun, 5 days . Bel-Air, very nice resort, but really needs alot of work on their service. Night # 1, called to have someone come and adjust the TV, night #2, same call was made. Still no response. Day # 3, mini bar was not restocked. Day #4, there were no washclothes left... more