Stayed here mid 2011 and enjoyed the pace and quiet compared to the Cancun central Hotels,(far too noisy and busy) This hotel is about 15-20 mins from Hard Rock centre of Cancun. The hotel zone is very well serviced by local bus ($1.00) Taxi $25 ! The pool area is excellent and access to white sandy beach directly from rere...
More
Dear Kiri49
Thanks for sharing your opinion with us as well as the encouraging words about our team and our work. It is a pleasure to know that your stay was satisfactory.
I would like to thank you for your recommendations and look forward to welcoming you to our hotel again.
Best regards
More
I am very disappointed I will not be staying here but their reservation system is flawed. Booked over a month ago, never got a confirmation email, called to get one and they didn't have my reservation in their system. My friend booked a room through their online system as well and they had the same problem. When traveling out of...
More
Dear UMgirl
First of all receive my deepest apologies for not covering your expectations and for the problems that you had with reservations, it's a shame that you decided not to stay with us, but hopefully in the future give us the opportunity to change the bad image that you have of the hotel. We will be happy to receive...
More
was worried a bit after a couple of reviews, but absolutely no regrets...quality price excellent. Took all inclusive... clean, great staff, great food beautiful view...Yes older hotel but very well kept....Bigger not always better..very personalized approach... food is a la carte so you choose what you want, breakfeast had both buffet and a la carte,,,lunch as well as menu had...
More
Dear Kathleen
Thanks for sharing your opinion with us as well as the encouraging words about our team and our work. It is a pleasure to know that your stay was satisfactory.
I would like to thank you for your recommendations and look forward to welcoming you to our hotel again.
Best Regards
More
Like most of you I also read the reviews on this hotel both good and bad. I must admit I was scared to go after reading the things people wrote about this place. I can tell you that after getting back yesterday both my wife and I wish we were still there. We booked the All-Inclusive plan for 7 days...
More
Dear Claytosh
First of all I would like to thank you for your kind feedback and recognition of our efforts, you can be sure it is a great inspiration for us. I truly hope this holiday memories bring you back to Bel Air Collection Cancun Resort & Spa shortly.
Best regards
More
Great hotel, Food excellent (don't get the nachos - cheese glop vs real cheese) room was ocean front. Very comfortable and extremely clean!! Open air lobby and bar are great. Staff very helpful and friendly. Right on the bus line. Great pool area. they have beach lunch and drink service (sometimes a little slow) My only complaint with this hotel...
More
Dear Harborg
Please let me express my sincere thanks for sharing with us these generous comments about our work and our services. There is nothing more satisfying as knowing that our customers had a memorable stay with us. Thanks for your recommendations and we will be waiting for your next visit with your family and friends.
Best Regards
More
stayed here after checking out of another hotel! (dec2011)
the hotel is nice with all the colourfull lighting etc. the wi-fi works around the hotel and on beautiful beach area. pool is nice.
hotel offers free complimentary evening and breakfast tea+ bakery
hotel staff are not very helpfull
keep your belonging with you or in a safe. our camera was...
More
Dear Vactions88
Thanks for sharing your opinion with us as well as the encouraging words about our team and our work. It is a pleasure to know that your stay was satisfactory.
I would like to thank you for your recommendations and look forward to welcoming you to our hotel again. For any further assistance do not hesitate to contact...
More
The hotel is located at the end of the Kukulkan Blvd, at km 20.5. Getting around is not a problem, because there is a public bus that runs about every 10 min and costs 8.5 pesos. The hotel itself was built roughly in the 1950s and all the amenities date back to the same era. We had a room on...
More
Dear Xaeonnx
First I would like to thank you for visiting Bel Air Collection Resort & Spa Cancun. Please accept my sincere apologies for not meet your expectations.
I'd also say that our main goal is continuous improvement, and thanks to comments like yours that can make possible. I hope to give us the opportunity to receive it again and...
More
We stayed in the hotel for three nights in December 2011. The place is really beautiful and relaxing, but I think you need to know a couple of things before you go there:
- If your booking says "Continental breakfast included", don't assume that's the continental breakfast they serve in the restaurant. We made this mistake, and no one corrected...
More
Dear Romashka 777
First of all Thank you very much for sharing your experience, to the Bel Air Collection Resort & Spa comments like yours are helpful to identify our areas of opportunity. Your comments and suggestions are taken into account and are the benchmark for better service.
It is very satisfying to know that you enjoy your vacation at...
More
The staff was great. The room was dirty. The room service was poor. We ask for ice during our stay and they never brought it. Our room was in front of the sushi restaurant and we had a lot of noise in the room. We could not open the curtains because if we didn’t have have any privacy. The food...
More
Dear Damaris Wilma
First I would like to thank you for visiting Bel Air Collection Resort & Spa Cancun. On behalf of all staff please accept my most sincere apologies for not covering your expectations and for any inconvenience you had during your stay, I'd like to say that our goal is continuous improvement, and this is made possible by...
More
The website shows a beautiful white hotel by the water with beautiful rooms and facilities. However, that is not what we got. The rooms were run down. Everything felt dirty and old. You can see very clearly that whoever developed and designed the hotel did not pay attention to detail. There weren't enough people to serve the number of people....
More
Dear Luxury HK
Thank you very much for sharing your experience, to the Bel Air Collection Resort & Spa comments like yours are helpful to identify our areas of opportunity.
I am very sorry that your experience was not as expected and you have that impression of us. Our main goal is continuous improvement and comments like yours help us...
More
630 Reviews
2,828 Reviews
1,597 Reviews
