We arrived with a small delay as the staff didn't pick as up from the airport. However we received the money back for the transfer few days later. Hotel was clean and located in the quiet area, appr 15 min from the airport and 20 min to the town. The restaurant was ok however focused on fish. My mother in... More

I just came back from this hotel. I stay here on april 11 to April 16,2012. Not good first off I didn't have a wash cloth for two days. When I call down stairs for one they kept giving me a hand towel. Finally I got some on the second day. I ask for a iron and they gave me... More

We stayed at the Bel air from March 28 - April 4 and we had so much fun! Everything was perfect, everything was clean! The pool and the beach were amazing! The snack bar is a plus! Have to say the staff is excellent, the guys from the bar (Omar, Christian & Luis) and the waiter in the restaurant (Eduardo).... More

Check-in experience was pretty awful, since we had to wait for almost one hour for our bedroom. In general staff was really friendly but not ready to go the extra mile for you. We didn't go for the 'all inclusive' package, therefore we had only coffee/tea, apples and pastry for breakfast. The same was offered for free in the afternoon,... More

The simple beauty of this smaller property is enough to bring you back! Amazing beach!!! Cleanest section of surf on the whole stretch because the staff works hard to keep it that way. No seaweed piles no clutter just white sand n blue water!! Beautiful!!! The whole property is very well kept! Wether the staff is shining the mirrors in... More

Me and my boyfriend stayed at the Bel Air Collection Resort and Spa from the 25th March - 1st April and had a lovely, relaxing week stay there. On arrival our luggage was taken to our room, to which we had the Suite room, with a Jacuzzi and sea view. This was nothing short of amazing! To wake up every... More

We were at the Bel air collection for 2 weeks on march 2012, the food was great, the staff was so prevent for us we receive a VIP traitement. We recommande this hotel for those who whant to relax and have a good service. If you whant to do party you are only at 15 minutes by bus to down... More

Arrived at the Bel Air on March 14 for 2 weeks. Upon arrival, did not have our reservations (4 people, 2 different travel agencies). We were not offered champagne on arrival. We had to wait 2 hours for the front desk to tell us what was happening. We were shipped to Riviera Maya complex after another 2 hours. R.M.lobby personnel... More

My husband and I stayed at the Belair on March 13 - 20. The rooms were ok, we did have to move because the air cond didn't work after the 2nd night. We waited around most of the day to see if the air would be repaired or we would have to move. Finally around 6 pm they decided to... More