When we arrived at the Bel Air Collection we were more than pleased. Everything was just as beautiful as I had expected. We were immediately greated and given assistance with our bags. Registration went smoothly and quickly which meant we were out on the beach without delay. The decor is clean, artsy, zen, hip and minimalist. The adults only concept... more

The Bel Air Hotel was exactly as pictured. We stayed in a Kool Lanais room. The room was large and clean. Staff was friendly and available without being pushy. There were no time share people there. Nice amenities such as free drinks, coffee, pastries, and sandwiches at different times throughout the day. Far enough from the noise, but shopping and... more

I spent a week on business in Cancun and tried to mix it with a nice stay. Good points: Beach Pool Friendly staff Bad Points: Checkin in Elevators: If you suffer from claustrophobia use the stairs The room: Bad smell, a lot of things did not worked, purple lights (!!!) Restaurant: Its just One... I was not on an all... more

All the staff and service was excellent! i would hiahly recommind this hotel to anyone traveling to cancun. more

It is realy more than i expected, clean great service, nice decoration more

We stayed there for 3 nights 4 days in a Bed and Breakfast Plan that works really great for us, because we had time to go out for party! Breakfast was great, staff very kind and helpfull, rooms very clean and everything white very confortable!!!! Just 10 minutes away from party . .. beach is amazing!!!! more

First of all I want to start out saying that this is not a 5 star hotel... more less a -1 star and they owe u the rest. When I first got to the Hotel it was very very hot in the lobby area and not so clean.(big turn off) The front desk clerk was about the best thing there.... more

I went to Cancun from July 12th to July 16th and I made my reservations on this hotel because some goods comments from other people. I arrived at night so I was very tired so I had to wait in the lobby for more than 30 minutes because is only one person attending people. Later on I went to my... more

This was definitely one of my best hotel experiences ever. As college students studying in Merida, my friends and I didn't have that much money to spend, but managed to get 3 days/2 nights all inclusive for 1300 pesos per person. Check-in was a breeze (free champagne!) and we didn't have to wear those annoying bracelets that a lot of... more