We own time share at westin club Regina and stayed here. Horrible service!! Upon check in, you have to sign out your remote control, safe key and you need a card for towels!! Seriously???? Rooms are dirty, not updated ... Will never stay here again!!

All in all a great spot---not luxurious, but great for a family with little kids. Kitchen lacks a lot in the way of equipment (one huge pot, no skillet), and handicapped room means one grab bar near the toilet, but otherwise it is really quite adequate and attractive. We were on the ground floor right by the pool which the... More

Older hotel, rooms are nice, and clean. Big plus they all have a private Jacuzzi on the balcony! I upgraded to a larger suite, fair price for the upgrade. They did end up charging more than what was priced on the internet, still haven't figured that one out. Staff are great and try to do their best. I was disappointed... More

Spent a few relaxing days at the Raintree owned Club Regina Cancun with the family including 2 girls (ages 8 and 10). Overall, it was a professionally run intimate property in a spectacular part of the country. However, it is clear that the can-do attitude staff is doing its best with a somewhat aging property. The balance, as always with... More

We have a time share with RainTree and had stayed at numerous other RainTree locations before coming to Cancun. Yes, it's a bit dated but the facility is clean, the service is outstanding and the food was very good. If you're looking for a party place, this isn't it. It's quiet, clean with beautiful views of the lagoon & the... More

Service is genuine! Room is great size, very well equipped and confy. Great beach! General facilities are a bit old. The staff is very engaging since the moment we arrived, I really liked that! Food is ok in general, tough they made a pescado dorado that wasn't in the menu, it was FANTASTIC! Juicy, lots of flavour! We waited for... More

Club Regina is an older property that really needs to put some pep into it's step. The property is small and does little to work with the limited assets that it has. To be fair, the rooms are a decent size, the beds are firm and the housekeeping is excellent. The staff were cordial and tried hard to be helpful.... More

We just returned home from our stay at Raintree's Club Regina Cancun. We booked our week through RCI and the resort exceeded our expectations. We stayed in a two-bedroom unit for 7 days and booked an additional night with the help of Gabriel, who was very helpful. We called one month prior to book an additional night with him and... More

We traveled to Cancun/Club Regina Jan 19-26, 2013 and had a wonderful time. There were 8 adults and 4 kids under the age of 5. We rented (2) 2-bedroom condo's, one oceanside and one lagoon side. The beds are firm, but comfortable and if you request a foam pad, they will provide you with one. The rooms are clean and... More