Six couples travelled together. We had hoped to have our rooms located on the same floor, not necessarily next to each other, but nearby. We were assigned rooms on the 3rd, 4th, 5th and 6th floors. I would have thought they could have grouped us together a little better than that. ROOM; Our room had a slight odor but not... More

First Impressions when we drove up: Very beautiful drive with fountains and lovely landscape. Friendly doorman greeted us at the door and asked for our names so the check-in process would be quick. Another gentleman personally walked us to the front desk. Check in: No problems at all. Fast and courteous. We were greeted at the front desk by Israel,... More

The customer service was just terrible. I don't even know where to begin. Between the long lines, the terrible front desk staff, to the bartenders... - One day we hadn't received a water bottle in our room so when we asked for one at the front desk that evening, they simply said 'sorry, just go to the bar.' - When... More

I have been many different places but this was the worst. Went to the oasis palm, room was so bad that we upgraded to the 5 star next door to their better rooms attached to the oasis palms and it was aweful as well, patio door wouldnt lock air conditioner banged all the time even when turned off! The trips... More

i went there last weekend it was horrible!!!!!!! they do not answer any of the questions nobody knows anything all inclusive means 2 buffet restaurant for the other restaurant u have to make reservations and the other ones is just for some guest if u drink any drinks that are in the fridge u have to pay for it there... More

Stayed here couple of years ago for a week in November. The hotel was absolutely horrible. This was my first ever stay in Cancun. I usually travel to Riviera Maya/Puerto Vallarta areas every year for winter getaway and this was the most disappointing way to spend my hard earned money. This hotel was booked by a friend of mine who... More

The Good • Close to downtown and Coco Bongo (party district) • Walking distance to public transit • Clean • Very compact, no distance to walk anywhere and few stairs • Swim up bar and bar on beach • Great spa – service and price • Decent pool • We were able to get a day transfer to Oasis Cancun... More

The pictures on the internet very misleading not as shown on website. There is no swimming pool for adults as the website says. Other people at the resort all said the same this about it be misleading. Phone cards to call out would not even work. This is not a 4 star resort. Front desk staff very unfriendly/ rude and... More

Overall experience was horrible. Check in took over an hour for four people. No organization. Rooms were disgusting, never cleaned until at least 5pm. No fridge, no alarm clock, no coffee pot.. Public bathrooms by the buffets were backed up all the time. No nightly entertainment. Do not be fooled by the '4 star' rating. Would be hard to give... More