This is our third consecutive visit to the Gran Caribe Real in Cancun. The hotel is clean, the staff is friendly and helpful and the beach is fabulous. The location is close to the open market, several malls and restaurants. The food is good (we recommend the sushi bar), the drinks are refreshing and we enjoy being pampered. We highly... more

My husband and I stayed for one week in mid September and we enjoyed the resort very much. The thing that struck us the most was how friendly and helpful all the staff were. They all spoke English better than any of the other 4 resorts we have stayed at in Mexico. The two that left an impression were Jonathan... more

Biggest flaw of hotel is--> Time Share/Vacation Club emphasize. Immediately upon checking you are convinced to go to guest service to receive your "welcome package" which is merely a 20 min video presentation, tour of their hotels, and a "great deal" buy time share from us. Too much emphasis is placed on this. I completely avoided this scam for 4... more

All i can say is these people made this resort LINDA -JONATHON- NORMA -RAQUEL -MARTIN-FILY....i could not TIP these people enough, do not get rid of these employees.....would have brought a membership but was lied too by STEVE; if indeed you decide to go which i recommend pay for upgrade and stay on 6th floor I PROMISE YOU WILL NOT... more

We stayed at the GCR over labor day weekend 9-3 to 9-7 2009. Over all we had a great trip. When we arrived we where taken to a ocean front room on the side of the resort that is being renovated. Due to the number of stairs we had to climb up and down with 2 small children and also... more

I don't understand why some people have been disappointed by this hotel, for the price, what you get in your all inclusive package is great! Not disappointed by this hotel at all and will be going back on our next visit to Cancun. Very very clean, the staff never stop working, Hotel and room where spotless, Yes the food is... more

I'd like to address some of the negative comments about this hotel. Just got back from a 5 night stay. All employees were very friendly, probably the best I've seen in 20 years of going to Mexico. Rooms were spacious & comfortable. There was a bit of noise during the day due to construction on the second floor. The jackhammers... more

I went to Cancun with a friend for a friends wedding.........needless to say I wanted to stay longer than I was supposed to ..........the staff were amazing, very courtious, super friendly, I would hands down recomend it to anyone. From the staff at the Bar to the staff at the restaurants and pool side it was all great............my only negative... more

A dream that you wish would never end. The Dream started with a 5 star service on reception to the hotel, With a Champagne reception they couldn’t have gone wrong. Shortly after that my friends and I met an extremely amazing member of staff called Enrri (bell boy) who carried our bags to the room with a promising attitude! And... more