This was my 7TH time back to this hotel and I will without doubt be going back in the summer, throughout the numerous of times I have stayed I have brought different people with me, sometimes friends, sometimes family and everybody has always been very impressed with the standards of this hotel, especially the staff. I'll start with the best... More

Answering a 25% off ad by Westjet, we were charged the full rate, but fortunately got our money's worth. We had a partial sea view, but upgraded to a suite overlooking the pool with the sunset for $20 per night -well worth it. This place is lively with activities all day, separately for kids, and great nightly entertainment. The food... More

We just arrived back from a week in Cancun at the Gran Caribe, we travelled with another couple and upgraded to a Gran Junior Suite Oceanview. Room was beautiful, beds were super comfortable and always spotless. The staff is truly amazing, very hard workers, especially the lifeguards. Wow, I have never seen so many people having to get rescued, probably... More

So let's just start by saying we had high hopes... I read tons of the reviews before booking and I'm quickly realizing that since their promotion on the Today Show things have completely gone down hill! We arrived at the airport from our flight that had been documented in writing and over the phone for them to provide transportation to... More

This was my family and I first trip to Mexico and it won't be our last. Although we had a rough landing, due to a storm, from the minute we checked in, we never saw a rain cloud again all week. This resort does play the "upgrade game", which I took advantage of by upgrading to a beachfront walk-out suite,... More

I stayed here from 12-26th January 2012. After reading lots and I mean lots of reviews before I travelled to Cancun I finally chose this one and pleased to say I made the right choice. Upon arrival we were welcomed with our welcome drink which was that delicious I continued to have it throughout my stay, it was a swift... More

This all-inclusive resort bills itself as a 5 star property in Cancun. Is that 5 stars out of 20? The hotel staff is very nice, tried to be accommodating but we were unable to get our points across on more than one occasion. The air conditioning and refrigerator in our room did not work properly. After 4 days of trying... More

Hotel is exactly how it looks in photos. Food is ...... alright. You've got to get a feel for it and figure out what to eat. Breakfast downstairs at Gaviatos is WAY better than room service. All employees are really nice. Location is wonderful. We had a great trip. More

Spent 4 days here for a friend's wedding. Everything was okay but not great. Rooms were decent and clean, beach was easy to access with tons of lounge chairs, and lots of bars. Food was pretty bad. I love to eat and was excited about having 24 hour access to food but I was really disappointed. Had to do a... More