We stayed at the Viva after moving from Oasis Cancun. We had a wonderful stay and I fell and injured myself on the last day and the hotel went out of its way to assist myself and my husband. We had to stay an extra 2 days and the entire staff were exemplary with their compassion and concern. With mixed... more

Moved to this hotel after a few days stay at the "less than grand" Grand Oasis. The beach area was awesome! The beachfront sushi bar was worth the move alone. My room was on 5th floor with a wonderful view of the beach and pool area and was clean and bright and modern.The fare in the restaurant was average but... more

I can say I was pleasantly surprised with how much I liked Oasis Viva. Checking in was a breeze and since we booked through Expedia, they made us check in through the concierge. We didn't have to wait long and they were very thorough in providing information about the hotel and its services. When I booked the trip, I requested... more

We arrived at 5pm on a Thu, and even though we were the only ones checking in at the time, it still took the staff good 15 minutes to finish the process. That was a bad sign of things to come. We were first put in a room directly in front of the elevator, so every time someone exited the... more

It was our first time to the Oasis Viva Beach. The hotel was clean and the staff was very friendly. Never a need that wasn't taken care of with a smile on their face. 3 people to commend were: Laurencio and Fabian at the restaurant/grill on the beach and our maid Laura. The food and drinks were flowing. This hotel... more

We were worried after reading the negative reviews. Upon arrival to the resort, we were promptly checked in, and taken to our rooms. We found the rooms to have a lovely view, working air conditioning, comfortable beds, and clean. During our stay, there was consistent maid service. All of the staff we encountered were smiling and friendly, and there were... more

First off when you land at the airport be aware of the people trying to grab your luggage to get a tip it's litterally ten steps they walk and expect a tip. When we arrived at the Oasis Viva Beach it was a very welcoming friendly experience check in was a breeze. Our room was clean and had an amazing... more

My family + I went on a trip to Cancun and we found Oasis Viva beach. It was very nice. When we arrived from the airport, there was already a shuttle bus waiting for us ! It was LUXURIOUS ! They carefully took our luggage and put it in the bus. We offered help, but they were very nice and... more

We were 2 families, a total of 10 people: 4 adults, 5 teenagers and a 6 year old coming from CA.. and Indiana. I initially wrote in my gringa Spanish (which my friend re-wrote) and mailed a letter asking for remodeled rooms and rooms that were either next to each other or adjoining rooms. These requests were accommodated before our... more