my husband and i booked it for our 25th wedding anniversary 23/10/11 supposed to be 4 star rooms very basic entertainment 1 hour 4 nites a week very poor repeated weekly same as food ,which was usually cold . got my eyes opened when it rained needed a brolly for inside as well a few ciellings falling down at many... More

Stayed in this hotel two years ago when it was an oasis resort. Now it feels that it has gone way down hill. The rooms are not well kept. We had two rooms,one room when we went in the vent for the ac was on the floor with broken celing tile and the ac was not working. The other room... More

Pros: Great value for the money. Great location on the beach. Very nice pool and swim-up bar. Very wide variety of food choices. Cons: Not the best service, took about 1 1/2 hours for my friends and I to check in because we were paying with pesos and not american dollars. Really? Cancun is in Mexico, we didn't quite understand... More

This was our third all-inclusive experience in Cancun and our worst. There are a lot better options out there, so keep looking. Here's a breakdown of our experience :- Room -- OK, all are bay view, no balcony for most. No coffee maker, bottled water or fridge. Only 2 bath towels. "All-inclusive" -- lots of exclusions... Internet extra (10usd per... More

There were some really good things about this hotel- It was right on a great beach, the food was good and the price was amazing for 7 nights all inclusive. My two boys- ages 8 and 10 really liked the pools and the swim-up bar. The guys at the tour palapa were really nice and helpful. Evening entertainment sometimes really... More

So upsetting that what I purchased from Expedia was not what I got. The rooms were dirty no A/C and the front desk service was horrible. And I notice that the same thing that happened to me was happening to every single family that was walking through the door, French, Italian, Canadian, American, Mexican, it didn't matter they were all... More

I went as a gift from my girlfriend and it was one of the worst hotels ever. There was no air conditioning after the first day. They also do not tell you that the hotel has a split from just plain viva beach to grand and without the black wristband you cannot get into one bar and one restaurant. The... More

Oasis Viva Beach or Be live Viva Beach, please make up your minds because the guests have problems with transportation when they refer to it as one name and your state its the other name........ Read the reviews of this hotel before and after making a reservation and it seemed like a crap shoot some were good and some were... More

Well we actually stayed here for 2 weeks in May 2009 as a family of 6 and a 2 year old! We thought it was a fantastic hotel, food was as you would expect for all inclusive, lots and lots of choice especially in the morning, bacon sausage, omelettes eggs pancakes cakes bread cereals! Juice tea coffee... The snack bar... More