Great hotel with outstanding service in all areas. Our group of 7 ranged in age from 64yrs to 20 months -all had good time although not a lot for the very young. Good beach area and two large pools. Dining and bar options plentiful. Great -theme restaurants -Japanese was truely outstanding -service accross the board -everyone friendly, happy , helpful... More

Great location on north end (water calm enough to swim even when wind is up, no red flags, thank you Isla Mujeres), very attractive structure, pretty lobby, spacious bar, terraces. Beach is not the widest but well kept, plenty of chairs, nice padded lounge chairs on terrace steps from the beach. Beautiful quiet pool, activity pool with swim-up bar in... More

I was very pleased with this resort. From the time we checked in to the time we checked out the staff were all so amazing at being helpful and accommodating to our every request. It was my birthday and the staff at the Riu had treated like it was my birthday for the whole week. Surprise birthday cakes, drinks, champagne... More

Have travelled extensively all over Mexico and the Caribbean. This is the 1st time I ever felt compelled to leave a review. The Riu Palace is a top tier resort based on location, accommodation, food and service. This is the 1st All In resort, that I could eat the food. Not just eat it but truly enjoy it. The facilities,... More

This is a great resort and the nicest one I have been to so far. The hotel is always being cleaned and is spotless. The staff are very nice people and all of them know at least a little English with maybe some of the maids as an exception to that. Pools-This resort has two pools. One is the Infinity... More

Let me begin by saying that Cancun is to Mexico what Fort Lauderdale is to Florida. A younger crowd for the most part, a faster pace and definitely not a quiet area. The resort, for the most part, was good but for the price difference, the Riu Cancun was probably nicer and definitely seemed to have better food choices. Our... More

Con #1: The walls are thin enough that if your neighbors raise their voices, they can easily be heard, which is not so pleasant at 3AM. Con#2: The mattresses are not the most comfortable, but they're really not too bad. I adjusted after the 1st night. There was a bit of a smell in the elevator, but seemed to be... More

We stayed at the RPLA from Nov 19-26, It is overal a good hotel, beautiful lobby, great staff, good location. PRO: -The hotel is so clean, there are people cleaning the hotel at all times, -The service is amazing, you get your room done twice a day, turn down service with chocolate! -The grounds are beautiful, very close to the... More

Location is good but for people who like the beach be aware that hotel block the sun about 2 PM this time of year. Beach is small but nice. Yes there is smell in the hall and room but you can leave with that because it is Caribbean climate. The food is much better and much more variety in Riu... More