Stayed at the hotel for 7 nights from Dec 15-22. Service is excellent. Israel at the reception was very professional and attentive. Wait staff are trying very hard to make you happy. All of them are very good. I am just going to mention a few that made a difference. (Tomas, Brenda and Rudolfo). Travelled with sunwing vacation and I... More

We booked a last minute trip here and were pleasantly surprised at the bang for our buck. We used a 3rd party booking website and chose the all inclusive package. The hotel is beautiful (looks like a white palace) it is very traditional. If you are looking for modern, go elsewhere, but we thought it was charming. Lots of pools,... More

This hotel is Fantastic. I would never thought of writing a review but i thought it was nessasary to write one for this hotel. My family and I stayed at the hotel for 1 week. and I really cant find anything to complain about. Food: Every restaurant is great. all have good food and great service. I would recommend making... More

Stayed here from 7 nights until 24 Dec. PROS: Hotel service is excellent and the staff work very hard to make your stay a comfortable one. The food is good and Krystal is the pick of the restaurants. Hotel is very clean, I never smelt any musty smell but even If I did I would have enough sense to realize... More

We stayed at this resort Dec. 6-13. The hotel is beautiful and well kept up and cleaned constantly. It is too bad the beach is so small. The hurricanes have really taken the beach away. It would be a nice beach otherwise. We only tried the Mexican and the Steak House and both were very good. Actually better than a... More

As another review states, the hotel is not 100% perfect but the positives far out way any negatives. The rooms are slightly older that other hotels I have stayed in but our cleaner kept them spotless. They were continuously replacing the towels in the bathroom, even calling again in the evening to see if we required anymore. Every single member... More

This was our 6th trip to Cancun in the last 6 years and the first time we have stayed at the RUI Palace. My wife and I are American in our early 40’s and have a 10 & 12 year old who accompany us every year. First the good: great property from an architectural standpoint, the fine dining experience was... More

My boyfriend and I stayed at the RPLA from Dec 9-Dec 14th.The hotel is beautiful !!! The outside really does look like a palace!!! They also do a great job maintaining the hotel. The staff is always scrubbing and polishing and climbing ladders to clean the chandeliers! Our room faced the ocean and the view was incredible!!! The water was... More

We were just there for 2 weeks - here is a summary: Rooms: really nice with a ocean view, rap around balcony, king sized bed, inroom mini bar (included) Hotel: clean, large, tastefully decorated Food: fine no complaints, usually selection of specialty restaurants, and 24 hour room service, really nice French Fusion restaurant, the Japanese restaurant is often booked and... More