Our Thomsons brochure promises: Honeymooners will receive a complimentary fruit basket and an extra bottle of tequila in their room on arrival. We had also been told that you get a free upgrade to pool view and they would make us feel really special as it was our honeymoon. When we got to the reception we were told we couldn't... more

We stayed at the Riu Palace the first week of September, 2009. This was our 3rd trip to Cancun and our 4th time at an all inclusive. This time we traveled with another couple who had never been to Mexico. Overall there were some good things about the resort, but there were also some significant negatives that resulted in a... more

Quite simply a seriously top class hotel - excellent service, fantastic food and amazing facilities. For me, the staff were the highlight of the stay; they were attentive, helpful and friendly. If you are visiting Cancun, you must stay here. more

My husband and I stayed at the Riu Palace in February of 2009 and May of 2006. We came back because it was a safe bet, we wanted to travel and try something new but we knew we loved the Riu Palace and instead of going somewhere and chancing not liking it there we came back to the riu. We... more

Been here 1 week now, 1 week to go and so far only regret is I have to leave. Having read all the reviews especially the negative one’s am so glad I followed my instinct and came. This hotel is absolutely beautiful. The staffs are wonderful and always happy to help you. The only problem would be that they are... more

This place was fantastic! The food was good, the service was great and the room was very clean. Going down we had some worries from reading other reviews about the small and the bad air conditioning, etc. People complain about the "smell" but it is just the ocean with general humidity and it isn't bad as some people have said.... more

We are just arriving after 6 nights in the Riu Palace Las Americas. I went with my brother (31), both we like good things, to eat well, to go to good hotels, to travel a lot, etc....we know what is good and what is bad., both professionals, speaking 4 languages each, with several cruises and many many many good hotels... more

I have just returned from the Palace Las Americas and had to write about how exceptional a hotel it is. I have stopped in some great hotels previously, but this is by far the best. I will try to break this down into the different areas, to be as helpful as possible. Be warned though, this is a couples hotel... more

We recently stayed at the Riu Palace, and honestly couldn't have had a better time! I had never been to Cancun so I did a lot of research before going, and was a bit leary by some of the negative reviews. However, we were thrilled with the place from the moment we pulled into the drive, and were met by... more