I really wish I read the negative comments more closely before booking instead of just relying on the positive comments. Our hotel room smelled SO bad. We complained about the room and they sent someone up to spray, but it didn't help. The sheets smelled like mold (much like the rest of the room) and in order for us to... More

Always top hotels, this one is centrally located, lively enough but not stupid!!great food, pools and beach! More

very first night of our arrival which was around 11 Pm. being hungry and tired we head to the dining area to find something to eat.. we were told the only place that is open in the resort which had food was the sport bar in upper level. sport bar was a room with sport equipment with some food in... More

This was our first time in a Riu hotel, and we we delighted by this hotel. Everything was well maintained, food and drinks were plentiful, staff was friendly and always working, and there were a lots of activities for kids. The beach is small but sufficient. There were endless options in the breakfast, lunch, and dinner buffets. My wife is... More

We just got back to NYC area after a week at the Riu Cancun. We too read all the reviews and were very nervous going into the trip. All in all we loved the vacation and the hotel. The rooms, however, were a bit dated and could use updating. New beds, bedding, and decor would enhance the experience. The main... More

This is the first time at a Riu hotel and I was not disappointed at all. The hotel is well maintained and has lots of space for everything. Food is of good quality and great taste. As other people have commented, the staff is friendly and while you are sitting at the lounge or at the lobby they do their... More

I just returned from a much needed relaxing vacation. I truly enjoyed everything that the Riu Cancun had to offer. Being that I am a bit of a "hotel snob", the Riu Cancun is amazing; beautiful hotel, great food, staff and very energetic Entertainment staff. I highly recommend Riu Cancun for all ages and whether you are traveling alone, with... More

We stayed at the Riu Cancun from December 12th - 26th. Staff were very friendly they couldn't do enough for you, offering drinks to you everywhere you were - even on the beach! The cleaners did an excellent job on the rooms, everything was spotless. I went up to the room whilst they were cleaning to find they we're pulling... More

First up I cannot believe some of the fussy people in previous reviews... when we stayed there I was surprised by the amount of demanding and very rude people (one American clicking his fingers at one of the waiters and shouting)... anyway... we avoided these types of people and had a brilliant holiday. Initially we wanted to stay in another... More