Overall an excellent experience from check in to departure. Fausto at desk upon arrival a consummate professional. We were upgraded to a huge Junior Suite and cocktails were ordered for us as we were checking in. Room was huge, beds are a little hard but not bad. A/C is adequate although not freezing like back in States. Pools were beautiful... more

We stayed in the hotel for 2 weeks and had the best hoilday so far this year. when we arrived at the hotel in mexico we where given a king size room but as i was with my 18 year old daughter they soon found us a twin room. which when we got to the room was a suite. the... more

Before booking a trip I always ck TA to read up on hotels, I was dissapointed that some guests were so picky..1st u know u r going to an all inclusive hotel. it may be 3,4 or5 stars. it really doesnt matter from some of the disses this hotel had received. Its not your house so the beds may not... more

My wife and I together with some friends have just returned from the RIU Cancun. We had a fantastic two weeks, without doubt the best holiday we have had. The food was amazing with plenty of choice, whether at the restaurants or the buffet. I have read some reviews where the food has been criticized, some even stating that there... more

I stayed at the rui cancun at the end of may till june 09. It was a last minute desicion to go and i went with my friend and her daughter and we had an amazing time.When we first arrived at the hotel there was some problems with our room which took about an hour to sort out but apart... more

I was very disppointed and would consider this hotel to be 2 stars at best. I would have preferred for the hotel to admit that the air conditioning operates on a limited basis opposed to lying that it is broken all the time. The elevators, lobby and restaurants were unbearable!! But this was not the nightmare. Upon departure, I had... more

My partner and I along with another couple stayed in this hotel in April 07. I have stayed in several 4* hotels and thought that the Riu Cancun was one of the best. We were on the 4th floor over looking the side pool (quieter side) and the sea. We were so close we could hear the waves lapping up... more

Brought my husband here as a suprise for his 30th birthday, and was not disapointed. It is a magnificant building with great pool and brilliant beach location. The staff are attentive and polite, excellent pool activities everyday, and they even put on spanish lessons at 11am near the pol for those who want to learn. I did and was very... more

When we first arrived at this hotel, we thought it was fantastic. The service was excellent, staff were friendly and helpful. The first week we could not find a fault with the hotel at all. Until the second week. The staff work for tips, so if you do not tip them, you get a lesser service. As an English, i... more