My wife and I were at this hotel form Jan 12 to Jan 19, 2012 and we were very disappointed. The food was not a problem as it is good no matter if you stay in Mexico to any hotel rated 3 to 5 stars. The room and the reception staff were terrible. We had an ocean-view room that was... More

We stayed on the 12th floor - the views were fantastic although be warned the lifts took ages to arrive. The bar staff were a joy to watch and if you sat at the bar they often had your next round of drinks lined up without you having to ask. The buffet restaurant served a lovely array of food -... More

We were at the hotel from the 21st Dec to 31st Dec 2011. Great location, walking distance to shopping and nightlife. Food was hit or miss, 3 specialty restaurants, Steak House, Japanese, and Argentinian Steak House, we tried all 3 and weren't impressed with any of them...of the 3, the Japanese was the best. The main buffet restaurant was excellent...terrific... More

Easily would have given this a a very good 4 star rating but due to a bunch of problems, it was a 3 at best. Next time we book, it's 5 star or bust. Some problems we had with the Riu was a 3 hour wait to check in due to mismanagement. They sent us to our room and when... More

We stayed here 3 nights and chose this location because of the RIu reputation. Riu has a good reputation for Mexico and provides a nice place along with good all-inclusive benefits. The pro's - Your in room mini bar is included in the deal. We arrived and got checked in. Colkd beer and mixed drinks are available in your room... More

I have recently returned from the Riu Cancun. I would recommend this hotel to anyone. I was there from the 7/1/2012 - 18/1/2012. The location is great, the service is amazing. Give the staff a 1 dollar or 20 peso tip and they treat you like royalty. The food is like what you would pay for in a restaurant, there's... More

Great Hotel , Great staff, Great food..I loved every moment More

Great hotel,fab location don't miss Coco bongo. Only complaint yet again England were cheated out of the World cup in football. We had to play two semi finals who ever has herd of that then straight on against Brasil. We only lost 2 1 what a fix. However had a great time. More

literally to walk the beach it takes about 5 minutes, the beach is wat too small and packed on the beach and the pool like sardines!!!hotel rooms needs updates has like a 19inch TV in the room & smells musty...but staff is very friendly especially Conchi, Angel, Tara (the best) and Margarita and food was great & great variety.. More