The first thing we were greated when we entered the hotel was a cocktail, and thats pretty much how it stayed for the rest of the trip. The hotel is lavishly decorated, although not 100% stylish, but does look very grand and spacious, the lobby is a huge area with big paintings on the walls and sculptured pillars, goes for... More

I came here with my adult daughter because I knew there was lots of shade for us. Our room was missing a remote control for the ancient TV, there ws a flood on the floor above us and we had water dripping on the bedside table which got some of my belongings soaked. The bed was so hard it was... More

We really liked the buffet meals for both the quality and presentation. The chefs prepared many types of food and they were all labeled and service was outstanding. We tried two of the restaurants and they were good, but the buffet had them beat in our opinion. You did have to make reservations two days in advance for the restaurants.... More

Stayed at the riu Cancun in January. Firstly the location, the food, drink, entertainment and entertainment staff (Joaquin LEGEND) is 5 star. Everything else is a joke. My ipod was stolen out my room. It was plugged into my speakers, and when i came back to my room it was gone. I complained to a very rude reception many times,... More

I brought a girl (normal girl, not a prostitute) back to the hotel one night who was staying at a different hotel, and hence didn't have the red bracelet worn by all guests. The security guard / front desk said we'd have to pay $100 for her to stay the night. My brother had the same problem, and I saw... More

I am very disappointed with the hotel, very bad location, the Sun is behind of the hotel and after at 13:00 you do not have the Sun. The rooms perform the worse thing, the television is of last century, they give you a key in a cord, the beds are old. " There are cockroaches ". The food very well. More

My husband and I stayed at the Riu Cancun from Jan. 22 to Jan. 26. Our room was on the 5th floor with a beautiful oceanview. Our room was clean when we arrived and kept very clean everyday. Fresh towels and sheets everyday. The mini-bar contains beer, soda, club soda and lots of bottled water. There is also a dispenser... More

We went to the Riu Cancun in March 2011 for my brother-in-laws 50th birthday and we wern't dissapointed after the long flight from the UK we had a speedy check in but were vey dissapointed with our 2 rooms as they were over looking a roof of the annex and definatly not what we were expecting but we complained to... More

The location was the best within waking distance of shopping and night clubs. The hotel was large and required a lot of walking. There should be more rest rooms by the pool and beach areas. In order to get to the sports bar you had to climb several stairs and down a long hall whats up with that- should be... More