My husband and Iare traveling there next week for our 10th year anniversary, after reading many reviews I cannot figure out why there are so many different opinions. It appears that all of you are not talking about the same resort: I'm concerned about the room smell, old elevators, some hated the food, but others loved everything about it...if anyone... more

I found that the Hotel was very nice inside and out. The rooms were a little out dated, and the beds were not as comfortable as some, but I found that the hotel personel was very friendly and up beat. The food was pretty good the drinks were kinda watered down. But a great location, within walking distance to the... more

Absolute worst experience with a hotel ever! The front desk service was horrible. Can't tell you anything about the hotel's rooms, amenities, etc. because they never let us in. My wife and three young children had to make last minute reservations at the Riu Cancun because our trip to Cozumel was postponed by Hurricane Ida. We stood in line for... more

Had a great time, staffcould'nt do enough for you ,very clean hotel food good entertainment was ok!!! had a great two weeks!! more

We stayed at the riu for four nights and five days! It was absolutely wonderful! Service was great and the hotel had an amazing view from every angle! We are definately going back next year! We had one of the sweets and it was definately worth it very large and just beautiful! The only complaint that we had was the... more

Great hotel, very well localised, next to a wonderfull beach, nice and varied food. more

We didn't experience a musty, damp smell in our room (my bil and sil unfortunately did) but there were too many problems for me to enjoy our stay here. We got a room on the 15 floor or so and while the view was amazing we found out the hard way that a floor that high is actually a bad... more

Just got home last night, and it was none too soon for us. Upon arriving I called Yahoo Travel that I had booked with to get out of the Riu, it was old, musky and sour smelling. They told me they could nhot help me, so we were stuck for 8 days in a place we hated!!! We did try... more

if you are a fan of inattentive, unkowing, and unprepared hotel staff, go to this hotel. if you like waiting in seemingly interminable lines for simple things like room keys, go to this hotel. if you like being told you have to make reservations for dinner a full day in advance (when your stay is only one night) and then... more