This was a group trip - first time visit for five - return trip for four. Well unfortunately the weather wasn't very good, so we spent alot of time at the pool bar. Bartenders were great - we tip pretty well - and very good to us. However, we were disappointed that the pool was not heated and freezing cold.... More

Came here October 2010 with a friend and we had an amaaazing time! The hotel is absolutely beautiful and more than lives up to the pictures you see online. The buffetfood was also good. Only real complaints would be the elevator was down a few nights and being on the fifth floor that could be a bit annoying. Also the... More

I travel every year. Stayed here two times in past. Became MAS card member. Tried desperately to get points promised for stay. Have received NONE!! Hotel says contact MAS rep. MAS rep says contact MAS main headquarters in Miami. Called. Prompt says press 5 for MAS rewards. Press and get disconnected. This is NO JOKE! No other prompt gets live... More

We just got back from an amazing trip in Cancun. We stayed at the Gran melia for a week and it was not nearly long enough. The atrium in the middle of the main building is stunning with hanging vines and xmas lights on the balcony's. It was a great place for us to escape winter and have fun in... More

From our beautifully planned marriage in front of 50 guests to the sweet staff the Gran Melia was definitely a great choice! The food and drinks were delicious and the beach as well as the resort itself were spotless (cleaned every morning and night.) Our wedding was everything we imagined and more (FOR A FANTASTIC PRICE ) and we count... More

We were sent to this resort after finding out that our original resort we had booked with were overbooked. We arrived here at 330am, the staff were hesitant to let us stay at this resort even though we had been sent here from the original hotel. Finally at about 500am, they found us a room to stay in. a) Resort... More

We have stayed at the Gran Melia 6 times and will sum this place up for you. 1) Its beautiful, inside and out, the building, pools, atrium etc.. 2) Food is great, and breakfast buffet is wonderful, huge selection, by anyones standards of the best we have had. Lunch and dinner is typical, nothing over the top in quality, but... More

Just back from a wonderful all-inclusive resort called Gran Melia beachfront gold resort in Cancun. A true 5 stars hotel.Spotless, tastefully appointed large room with a big verrenda. A real Mayan influence decor that enhances your stay in Mexico. Cannot say enough how hospitable the staff were. The variety of food choices was fantastic, and with an Yucatan flavour in... More

Just returned from this resort - hotel is beautiful and very clean and nice rooms! Pool service was great and staff very friendly! BUT.... we arrived at 12:00 midnight on New Years Eve to the count down of New Years and bamm everything closed! Very disappointing... All bars close at midnight - and to top if off our flight home... More