When we checked in we were talked into upgrading to a Deluxe King with hot tub on the balcony. The room was old & we were very unimpressed so we changed back to the original room we booked. Once we stepped into the room we were very happy, however there was no shower curtain & the bathroom lights did not... more

Just back from the Gran Melia in Cancun. It was probably the biggest disappointment service wise of any hotal I have ever stayed in. Beautiful hotel. Hard to believe it has no air conditioning in the lobby, bathrooms,hallway and elevators....basically only in the rooms. 22 in our party. Not even offered a bottle of water upon arrival let alone a... more

We stayed in the Royal Service Gran Melia Hotel, September 5th-11th, and had a wonderful time. First let me give you some background about myself as a traveler. My husband and I tend to stay in Westin's and Hyatt's, though occasionally we splurge and stay at a Ritz or Four Seasons. I know good service when I see it, and... more

From the outside Gran Melia Cancun is a beautiful hotel, typical of it class, clean with smart decorated spaces and comfortable rooms. Despite of its glossy side, GMC is a money hungry machine. Its personnel is trained to go by policies and not allowed to use their hearts or practice common sense. We paid everything in cash, they had no... more

While we were at the hotel a little girl was hospitalized with food poisoning and the hotel Management did not do anything to help the family or compensate them. The hotel management was terrible! Also, the hotel looks nice, but it leaks when it rains. They have towels all over the place to soak up the water. Avoid. more

You can stop listening to all the people on here that obviously cannot be pleased. The Gran Melia is an amazing property and an amazing value. If you can afford the Royal Service - go for it. It's worth the extra money! You get free breakfast included and you have cocktails and appetizers at night. (Plus there are all little... more

Hi everybody, We went to the GM and here is a very honest overview of the resort: First let me start by saying hubby and I have been to a lot of resorts in Cancun/Mayan and Caribbean. I'm pretty particular because I get only a couple holidays a year, so resorts have to measure up! But I think I'm also... more

Stayed at the Gran Melia Cancun for one week this August at the Royal Service Wing under their all inclusive package. I must say that I found the hotel to be fabulous in every respect. The rooms are spacious, modern and well decorated. Our ocean view was superb. The hotel grounds and lobby are truly beautiful, I have not seen... more

I loved the view from our room, I never got tired of gazing at the neon blue sea. We didn't go for the all inclusive, since there are so many restaurants nearby to try. The breakfast at the hotel was great, huge buffet, fast service and lots of hot coffee. There isn't much of a beach in this area of... more