This place was picked for us by RCI as an exchange. What a dump. It looks more like an apartment building than a resort..If you dont buy their all-inclusive, they treat you like a second hand citizen ( starting with the flourescent green wristband). All inclusive guests get a black wristband...They have a cheesy litlle bar in the lobby that... More

Love two hotel deal with shuttle. Lagoon quite, better pool, better food. Book main dinners here. Sunset - best beach, dirty pool, food average because they had to feed more people. Room poor only becuse we got stuck in ground floor. Call ahead and request good room. Sunset walking distance to shops and bars. DO NOT TAKE CAB RIP OFF.... More

Stayed there the week of May 15th - May 22nd. Totally agreed with last 3 negative reviews. Hotel is not at all like it was in 2001. Got sick Sunday evening May 16th after eating at the Atrium Restaurant, never had this exeperience from traveling to Mexico last 10 years. You shoud rate this hotel as 2 stars! I will... More

My first trip to Cancun- I wasn't sure what to expect of our resort as we booked through one of the shady faxes advertising a too-good-to-be-true deal however, I was pleasantly surprised. My wife and another couple traveled to Sunset Royal all-inclusive for about $80 per person, per night. Although the food was average, service was very good, the hotel... More

Hi, my husband and I and 2 my other friends just came from Cancun. We stayed at Sunset Royal 5/11-5/16. It was horrible time overthere. First for some reason they made us to go and listen their timeshare presentation, saying that we got this deal because of it. Well we paid 1200 for 2 ppl, I dont think its a... More

Let me preface by saying that I "royally" screwed up by picking this hotel but had no choice as I bought a package through a timeshare and it was the worst mistake I have ever made. Also we usually stay at 4 star hotels and this was barely 2. So the day we arrived in Cancun and stepped into this... More

I stayed at the Sunset Royal with my wife and parents for the week of May 8-May 15. Our room was very nice as it had everything we needed for the week, and the housekeeping staff was very friendly and thorough. The pool area is nice but not spectacular... chairs were always available and it sits with a great elevated... More

We stayed at this hotel through a reservation at a nearby lesser quality hotel, and while this one is indeed fancier... the quality of service and level of professionalism by the original hotel far surpassed anything we got at the Sunset Royal. We patiently listened to the time share pitch for 90 minutes, pointing out our faults with their system,... More

We originally came down with a very inexpensive all-inclusive vacation sponsored by Summerbay Resorts where we stayed at the Ocean Hotel. It is now the Ocean Spa. That place was okay but we were on the top (third floor) and the air conditioning did not work well for May. It was in the high 80's and low 90's outside and... More