Where do I start? Discovered this hotel in November,2006 through an RCI promo. We were enjoying our inexpensive week, adequate accomodations, friendly people, very good entertainment so, when Tatiana ( our concierge) invited us to a sales presentation we said, " Sure." The rooms we were shown at the Sunset Lagoon were very impressive so we bought the smallest package... More

We were supposed to arrive on Nov 20th and ended up coming in on the 21st, which they knew about. We arrived at about 1 pm and our room was not ready...how can this be since we were supposed to be there the day before? The room we were supposed to be in was still being cleaned and there were... More

This is a horrible place. They try to sell sleazy timeshares to you. Do not go to this hotel. There are many other nice places you could go in Cancun. Avoid all timeshare sales. They are all rip offs. More

I guess it depends how you booked the place; we came with an RCI trade, and avoided all timeshare presentations. It seems to me the negative reviews come from people booking via discount services and package deals requiring timeshare presentations. We had a terrific 2-bedroom ocean view room: three separate rooms, two kitchens, and a jacuzzi tub. The place was... More

So I booked this through Travel Cancun through a flyer I recieved at work.. We were so excited to get away since we have twins and needed a break. The package I booked said I had to see a 90 minute time share presentation. Now upon arrival to the airport it took 15 minutes to find the person that was... More

Our room appeared to be from the 1980's- the furnisings, the bedding, etc... The television was about 15 years old and we had to hold the video cable in place to get a clear picture. The bulbs in the some of the light fixutres did not work. The toilet ran constantly night and day EVEN after we reported 5 times... More

We are not timeshare owners at the hotel but are related to those that are and we used their week. This was our second time here as a family with kids and my 6th or 7th in total. We bought into the all inclusive - after doing the math it was so worth it. We loved having the convenience of... More

Having never been to Mexico, I wanted to contact the hotel and ask questions. It took forever to find a toll-free number to the hotel. Make it easy, management! The gal I spoke to was supposed to set us up with transportation from the airport, but she never got back to me. So while we were looking around for help,... More

After very, very careful evaluation. I have read reviews regarding this resort for several months. I have been a little worried because of the negative comments. I have been on a ton of vacations and do a lot of business travel very often. I did take into consideration that most of those negative ocomments were due to the timeshare presentations.... More