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Sunset Royal Cancun Resort


Boulevard Kukulkan Km 10 Lote 13b | Zona Hotelera, Cancun 77500, Mexico
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Reviews you can trust

61% Recommend
3.5 of 5 stars 291 reviews
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By trip type
All (291)
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[ Date ] [ Rating ]
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2 of 5 stars
Washington, DC
2 Jan 2009 | Trip type: Friends getaway
1/1 found this review helpful

This hotel is the worst of four that I have stayed at in Cancun. I stayed there for a week with eight friends. Upon check-in, they discovered that we were not time-share members. We then spent an hour for the check-in process as they tried to convince us to attend a time share meeting. That first night, three friends stepped... more

Management response from
DavidZCancun_Mexico, Manager

Dear guest thank you for you review, Sunset Royal would like to address some of your points. In reference to the terrace door incident we apologize for what happened, on the other hand there is a sign that lets guests know about the automatic door lock to prevent this issue in the future we will make these signs more visible....

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1 of 5 stars
Canada
14 Dec 2008
3/4 found this review helpful

Worst experience of my life. Their time share is a scam, will say and promise anything with their high pressure sales pitches and the actual contract will contain nothing that was promised. We signed up, but after reading over the contract we saw what a BAD deal it was and decided to cancel. We went back to them to cancel... more

Management response from
DavidZCancun_Mexico, Manager

Dear Guest, Thank you for your review, we as Sunset Group would like to address your issues regarding your purchase. We as a group in order to sell our product are often able to enhance the offer, such extra promises are put in writing and attached to the contract as addendums; all of this information is again reviewed in our...

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1 of 5 stars
work
11 Dec 2008 | Trip type: Couples
2/2 found this review helpful

I got pressured into a TimeShare 18 years ago. The first few visits were the best, as we were discovering the more interesting places and restaurants to visit - making friends that we would then see again the next year. Unfortunately, many changes have occurred - including the friendly demeaner of the workers. What really ended our thought of ever... more

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5 of 5 stars
Alberta
5 Nov 2008 | Trip type: Couples
1/2 found this review helpful

Our stay was excellent. We started out at another resort, but this 4 star resort was a dive. Upon arriving at the Royal Sunset we were greeted by friendly accomodating staff. Everyone from the room attendant to the waiters were friendly, accomodating and efficient. I highly recommend this resort to anyone and everyone. more

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1 of 5 stars
Baltimore, MD
31 Oct 2008 | Trip type: Business, Couples
8/10 found this review helpful

It is 4:19am and I am typing this email from my hotel room in Cancun because i was so disgusted with my experience at this hotel today!! First, we got suckered from the airport for an opportunity to see the hotel and some free tours while one vacation. 90 minutes, heck no!! try 7 hours!! I am more upset at... more

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1 of 5 stars
Boston,MA
5 Oct 2008
9/9 found this review helpful

My mother-in-law had gotten us a 4-night stay at the hotel as a result of telemarketing with the understanding that we were supposed to attend a 90 minute sales presentation about the resort on our second day there. We were surprised to find that the room was clean and pretty decent with a view of the laguna but that was... more

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1 of 5 stars
ygrealtor
12 Sep 2008 | Trip type: Friends getaway
9/9 found this review helpful

BUYER BEWARE is all i can say of this hotel. We did not stay at the Sunset but had to attend a "90" min timeshare presentation there. This was the worst experience of my life. After approx 5 hrs of high pressure sales, we were escorted into the final room to meet with RICHARD from Texas (Jerry's brother). He was... more

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1 of 5 stars
Phil
15 Aug 2008 | Trip type: Family
11/11 found this review helpful

Our family of 6 booked a vacation through our timeshare. This is an all inclusive resort so it was quite expensive. We did not even get to go to our room before the sales people start approaching you. The lobby is full of salespeople talking to guests and trying to sign them up for a one hour meeting which just... more

Management response from
DavidZCancun_Mexico, Manager

Dear Guest thank you for your review, we are happy to know that you did enjoy the resort itself. The people who are given a private viewing of the resort are assigned a special route that does not interfere with the guests who are staying with us. At the front desk we do have a team of concierges who provide...

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2 of 5 stars
Medford Oregon
24 Jul 2008 | Trip type: Family
9/9 found this review helpful

JOYCE who works with the SUNSET ROYAL RESORT activities / entertainment group made our vacation as enjoyable as possible at this resort. Joyce went out of her was to accommodate any guest as best as she could. During a typical day she worked with the many - many kids at the hotel and in the evening she would helped with... more

Management response from
DavidZCancun_Mexico, Manager

Dear guest thank you for your review, we do appreciate that you pointed out the good things you enjoyed as well the things that you felt needed work. In reference to the comments regarding the room our beds are standard hotel beds that have a firm mattress. Regarding the food service we have since your stay hired a new executive...

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4 of 5 stars
Dallas
23 Jul 2008 | Trip type: Family
1/3 found this review helpful

This was a great value for my dollar. Be ready to drink more than normal. The staff was excellent and very friendly for the most part with the exception of the two hostess. They were not as friendly as the rest of the staff, that went above and beyond to serve you. The food was great and All the waiters... more

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Sunset Royal Cancun Resort Also Known As

  • Sunset Royal Cancun
  • Sunset Royal
  • Royal Sunset Cancun
  • Sunset Cancun Hotel
  • Sunset Royal Hotel Cancun
  • Royal Sunset Resort Cancun
  • Sunset Royal Resort Cancun
  • Royal Sunset Hotel
  • Royal Sunset Hotel Cancun
  • Royal Sunset Cancun Mexico
Address: Boulevard Kukulkan Km 10 Lote 13b | Zona Hotelera, Cancun 77500, Mexico
Hotels in Cancun Sunset Royal Cancun Resort
3.5/5.0
291