There was a review I read from March 2011 and I was floored so I thought it was important to give my own review. Amazing, great staff, tons of fun, clean and we will go back for sure. I was there with my children ages 2, 3 & 5 the staff treat us like family. Manuel our poolside waiter was... More

I have stayed at the Royal Sunset and Sunset Lagoon (sister property) several times and have never been disappointed. This year, there was a noticeable upgrade to the restaurants and the poolside amenities. I believe that this is due to the companies desire to match the quality of services offered to members that also stay at their newer property, Hacienda... More

This is my first all inclusive experience, and my first review: the food quality and selection was good to very good. They have a beautiful beach, a nice pool that should be cleaned a little more frequently, and a decent snack bar by the pool that closes around 4 p.m. (they need at least one trash can near the pool... More

We were conned into a timeshare and still ended up paying $399/person! When I made the reservation, I distinctly asked if we needed to listen to a presentation or time share and was told NO -- I even asked 3 times. Once I paid it was non-refundable. This resort is all about timeshares. We even had to pay $99/person for... More

before i went i saw alot of negative reviews which made me a little nervous but i can tell you they must have been due to time share sales experience.the hotel , rooms were spotless and good size.pool is a little small, beach was great, water a little rough.its very close to clubs, restaurants, shopping heart of everything on the... More

You will not find a better beach location. You will find many better resorts with less hassle from marketing staff. Upon our arrival, we were tired from our flight and just wanted to check into our room. No such luck. Appears that the Royal chain of hotels uses the check-in to hold you captive with their sales pitch for their... More

diarrhea for three days. ate here, all inclusive. overbooked at spa, a ppt was cancelled by them. great view. housekeeping staff was great but, we tipped well. hands out everywhere for more money. avoid timeshare spiel. they act like you killed their family if you don't bite. More

Took the whole family, kids 9, 6 and 2 to Cancun and had a great time at the Royal Sunset. It was clean and the staff was friendly with excellent service. The hotel was on the ocean side, where the beach and sands were amazing. We also had access to another resort across the lagoon which was great as well.... More

We acquired this hotel when we purchased this week through a fundraiser so we are not timeshare owners. We had all inclusive packages so everthing was good. I have never been to a timeshare hotel before. I travel once or twice a year to all-inclusive resorts so coming her was very very quiet for me....not much going on! It only... More