On the orbitz website it was stated check-in was 3:00 at the hotel it is actually 4:00 and of course the hotel says that what is on the orbitz website is not their responsibilty ... ridiculous ! I paid for a room with a balcony and what was supposed to be at least a partial ocean view ... They gave... More

This was the worst Hotel / Resort we have ever stayed in the last 40 years of traveling the world. Just getting a bottle of water was a major challenge. Room accommodations were OK after we got them to fill the mini-bar. Three restaurants had the worst food you can imagine! Entertainment was bingo around the pool at 3PM or... More

My wife and I stayed at the Royal Sunset for the 4th time in May 2011. Although we have always had a very good time there, we noticed the following improvements this time: (1) more opportunities for non-buffet dining, and all were very good (some dishes bordered on being "gourmet", (2) no pressure to attend timeshare presentations, (3) the beach... More

The hotel is clean, safe and has a friendly staff. Also the hotel location is great because is only five minutes walking from all the clubs, some local markets and two malls (plaza caracol and plaza forum). Also do not miss the night shows at the theater and live music at the lobby and restaurant. The hotel provides free transportation... More

The rooms in this hotel are very old and in a very bad condition. The furniture is pathetic. The main bed is a full bed, the alternate bed is a low plastic sofa. They have two steps that I tripped on and broke my toe nail and another couple we met there fell twice. The TV is very old and... More

I traded through RCI for two studio units for 7 of us in our family. I was nervous to say the least regarding the negative reviews. However, this is a very clean, nice hotel. My husband and I are spoiled by the 5 star resorts we have stayed at in the past in Mexico, but it was fine for us... More

We had to take showers where the temperature was inconsistent of either super HOT or warm. At night we would come back to the room to find cockroaches crawling around, and on our last night we went to bed with bed sheets that had period stains on them! Need I say more... More

We spent a week in Cancun during April and there were no signs of violence in the hotel district nor in our visit to Tulum ruins nor in Playa del Carmen. Wonderful stay at Sunset Royal Cancun. It was in the mid-80s every day and plenty of sunshine - just right for temperature. Not sure I could handle the heat... More

There was a review I read from March 2011 and I was floored so I thought it was important to give my own review. Amazing, great staff, tons of fun, clean and we will go back for sure. I was there with my children ages 2, 3 & 5 the staff treat us like family. Manuel our poolside waiter was... More