After reading some of these reviews, I'm begining to wonder if we stayed at the same place. We got the trip through Sam's club. We received several phone calls before we left letting us know of the changes that were made and the change of hotel to the Sunset Royal. Whenever I emailed with a question I always got a... more

I am in the same position as the person who commented before me. My friend and I got to Cancun and waited on our shuttle for 20 minutes. It was too hot to just be standing outside in the 98 degree heat with jet lag and our American, long pant long sleeve clothes on. (When we got on the plane... more

We purchased a Sams Club vacation package that was upgraded to the Royal Sunset from our original choice, due to the hotels closing in response to the Flu Hype. Here is our opinion of our stay. The Good Points Location: The location is on the Northeast end of the strip. Your within walking distance of several clubs and the beach... more

Amazing view of the beach from the rooms facing the beach! Even from the bathroom! The colour of that sea is indescribably beautiful. Smallish beach but still plenty of lovely turquoise waves crashing to shore, white and sandy, with tiny portions of crushed seashells mixed in (which made it a little rough under bare feet). Lovely large pool and patio... more

After reading all the negative reviews about the Royal Sunset, we were a little worried about going. However, we were quiet surprised when we arrived. Overall, the hotel is very good. We loved the beach and the pool area. My son and husband had a ball - we live in Jersey and the beaches are over crowded so it was... more

My stay in Cancun was wonderful. We stayed at the Royal Resorts and found everyone to be accommodating and helpful. Why the poor rating. Well when we got off the plane and heading to the shuttle we had reserved we were approached by a nice young man. I indicated that I was looking for Thomas Moore Travel. He offered to... more

Had read the previous reviews from 2000 to 2004, making us apphehensive, but since we had never been anywhere south before, and had a discount, we ventured. Luckily, we had one of the very, very best times of our lives. We were there for New Years 2008/2009, for the entire week that they call Week 52. Beds were small, (called... more

We had an excellent time at this resort. My husband, myself & 9 yr old son went. The food is adequate, although everything in Mexico tastes different. Good variety and room service is excellent. Room was very clean and comfortable for the time you are in it. We had a studio and it worked out fine. The staff is wonderful.... more

Booked this thru Saveonresort.com and stayed in Sunset Royal recently (March 09). Save on resort should not project invalid ratings of a resort. They projected 5 star rating for this. This resort had 1 small swimming pool. 2 Restaurants and 1 snack bar serving the same food every day. The formal Restaurants (Italian) had very limited entries. In short the... more