I stayed here with some family. when we arrived at hotel everyone was very nice and friendly. the food i would say was so-so. I wasn't too impressed.The room service food seemed to be better. the shows at night were enjoyable. the sister hotel was very nice with a nice pool with a bar inside.That was great. the concierge i... more

My husband and I stayed at this resort and we were very satisfied, except for the time share presentation. The time share folks are very rude and do not know what no means. After one leaves stating they are going to get the paper work signed out to get your prize, another person comes talking their [--]. They continue this... more

I have to wholeheartedly agree with the many visitors to this resort who commented on the friendliness and helpfulness of the staff - across the board, the staff went above and beyond the call of duty and they deserve high praise. The food was just okay. Some of it was lousy, some mediocre, some not bad, but overall my children... more

We were worried about this trip because we bought the package from Sam's Club for a really cheap price. When we called to make the reservation they charged us an additional $110 for the Mexico hotel fee and tried to sell us the all-inclusive package.. so I was expecting this trip to be full of hidden charges. When we arrived... more

My husband, four boys (ages 13, 9, 5, and 1), and I recently returned from a week-long stay at the Royal Sunset, and overall we had a wonderful time. We did the all-inclusive and loved it (less than $1200 for the six of us), although it did cause us to stay close to the resort. It was our first trip... more

We stayed at Sunset Royal. It was a great hotel. The food in the restaurants was good and the bar outside on the pool was great. The people there were very,very nice(Yvone, Nelly, Pablo, who even remembered our names, Riou, Miguel and many others)and the pool was clean actually spotless, it was very clean and neat. The service there was... more

My husband and I just got back from Cancun. We had stayed at two Sunset hotels before (Laguna Suites, which is my favorite, and Sunset Lagoon, which is great for small kids -but we have none), but this time they set us up at the "big" one. At first we were a bit uneasy, because we prefer the smaller, quieter... more

I stayed at the Royal Sunset and this is definitely going to be my go to vacation spot in Cancun. In fact it's THE reason why i'd ever go to Cancun again. I plan to visit every place on this earth if the money and time is right, God willing, but Cancun, i'd visit again. Royal Sunset has made it... more

We have been timeshare owners for three years now and surprisingly have had great visits each year. This year was the best so far. We took another couple with us (we had a 2 bedroom suite unit) and they had a great time also. The service, food and shows were great! If you decide to do their formal dinner be... more